Customer Service Manager

Tabatha Lynde

Email: ********@****************.***

Address:

City: Dewitt

State: MI

Zip: 48820

Country: USA

Phone: 517-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to your company. Experienced office administrator with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Educational Background:

High School Dipolma from Adrian College, Adrian MI 1/2001 to 12/2006 (Psychology)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to your company.

Experienced office administrator with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Attention to detail

QuickBooks

Type 75WPM

Prioritization

multi-task Management

Microsoft Word

Microsoft Outlook

Microsoft Excel

Telephone Skills

Organizational Skills

Core Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed property records and billed accordingly.Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

September 2008 to Current

Property Shield LLC Lansing, MI

Office Manager

Job responsibilities include, filing, answering phones, contacting brokers and our contracting company Safeguard; maintaining accurate billing records.

In 4 yrs I have helped maintain 3 separate branches of our company, spanning 2 different states. I have made and maintained positive relationships with a number of different brokers in both areas regarding the properties that we have worked on.

June 2002 to October 2008

Victoria's Secret Okemos, MI

Sales

September 2002 to December 2006

Adrian College Adrian, MI

Telephone Operator

operated phones for the Adrian College Tele-thon, raising funds for various organizations on campus. Raising $30,000 in 6 weeks.

Education

2006 Adrian College Adrian, MI

Bachelor of Arts Psychology

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