Customer Service Manager

Vanessa Kimball

Email: abpg45@r.postjobfree.com

Address:

City: AUSTIN

State: TX

Zip: 78704

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing department manager with extensive experience working with a diverse client base and delivering results, while ensuring efficient daily business operations.

Educational Background:

High School Dipolma from Central Washington University, Ellensburg WA 1/2001 to 12/2008 (Public Health)

Job History / Details:

Career Focus

High-performing department manager with extensive experience working with a diverse client base and delivering results, while ensuring efficient daily business operations.

Summary of Skills

Internet marketing

Trade show management

Negotiation skills

Needs assessments

Creative design

Event management

Online marketing strategies

Social networking design/management

Report development

Administrative support

Project planning

Team player

Employee training and development

Forecasting

Internet Research,

Letters and Memos

Microsoft proficient

Organizational Skills

Research

Speaking

Spreadsheets

Vendor Management

Account Management

Client Relations

Creative Problem Solving

Customer Service

Inventory management

Contract implementation

Accomplishments

Operations:

Reduced department overhead costs by 10 percentage .

Collaborated with Production Manager to ensure smooth work flow and efficient organization operations including

Accountable for all operations of busy office, including over seeing all areas of production.

Facilitated onboarding of new employees by creating training manuals, training new employees and managing progress and daily activities.

Created spreadsheets to manage and track data.

Vendor Management:

Negotiated low vendor rates for office supplies.

Negotiated lower shipping rates

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Resolved event/expo related issues

Professional Experience

January 2011 to May 2012

Overton Enterprises Austin, TX

Logistics Manager

Managed all logistic operations for retail, wholesale and international distributors.

Provided support towards CEO and sales team in managing operation workflow.

Communicated with domestic and overseas offices to arrange B2B shipments.

Reduced department operational costs by 10 percentage in 2011 through improving productivity, reducing costs, and resolving complex departmental issues.

Created company's first employee manual including training and development to improve production and efficacy.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Increased meeting efficiency by developing meeting agendas.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Assisted in rebranding company logo, product packaging and marketing material.

Traveling Sales Representative

May 2010 to January 2011

Hyatt Regency Lost Pines Resort & Spa Austin, TX

Billing Coordinator/ Meeting Concierge

Served as corporate liaison between the catering department and corporate clients.

Provided efficient, professional customer service to clients.

Oversaw daily event operations for staff of 10-50 employees.

Provided support towards Catering Director and catering team in managing operation workflow.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Improved customer satisfaction which was measurable through customer surveys.

Reviewed and resolved all client billing discrepancies or disputes with customers while maintaining strong customer relationship.

Created monthly profit reports to be reported to senior management.

Addressed and resolved non-routine, complex and unexpected variances in daily accounting reports.

March 2009 to April 2010

Market Pioneer International Seatac, WA

Logistics & Warehouse Manager

Created export shipment and customs documentation according to international regulations.

Communicated with domestic and overseas offices to arrange shipments.

Managed all invoicing based on customer specific contracts.

Developed training manual comprised of all company process and procedures for all new employees.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Increased meeting efficiency by developing meeting agendas and recording meeting minutes.

Education

2008 Central Washington University Ellensburg, WA

Bachelor of Science Public Health

Minor in Education

Professional Affiliations

Austin Women's Allience

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