Catalina Ripple

Email: abpg2i@r.postjobfree.com

Address:

City: West Bend

State: WI

Zip: 53095

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated Medical Assistant with a highly effective communication style. Efficient worker who demonstrates strong time management within a fast paced medical office.

Educational Background:

High School Dipolma from Concordia University, Milwaukee WI 1/2001 to 1/1981 (Medical Assistant)

Job History / Details:

Professional Summary

Motivated Medical Assistant with a highly effective communication style. Efficient worker who demonstrates strong time management within a fast paced medical office.

Licenses

Medical Assistant Certificate

American Heart Association BLS Instructor

Skill Highlights

Time management

Patient-focused care

Medical terminology knowledge

Quick problem solver

Computerized charting specialist

CPR certification

Abides by infection control standards

Bilingual in Hungarian

Professional Experience

March 2011 to Current

Aurora Advanced Healthcare Milwaukee, WI

Supervisor Clinic Operations

Supervised and managed the daily activities of a clinical team consisting of physicians, nurses and support staff. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Provide clinical resources and mentoring. Reviewed customer information to prioritize areas of improvement. Routinely collaborated with department managers to correct problems and improve services.

September 2008 to March 2011

Aurora Advanced Healthcare Milwaukee, WI

Employee Health Medical Assistant

Input new files and update files in computer database. Administer injections to staff. Follow up on TB titers for all physicians and staff. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas.

June 2007 to September 2008

Aurora Advanced Healthcare Milwaukee, WI

Medical Assistant - Oncology

Escorted patients to examination rooms and prepared them for physician exams. Recorded patients' medical history, vital statistics and test results in electronic medical records. Helped physicians examine and treat patients by assisting with instruments and injections. Maintain and order supplies.

November 2006 to June 2007

West Bend Clinic West Bend, WI

Medical Assistant - Family Practice

Prepared patient rooms prior to their arrival. Escorted patients to examination rooms and prepared them for physician exams. Recorded patients' medical history, vital statistics and test results in electronic medical charts. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

August 2006 to March 2007

Aurora Advanced Healthcare Milwaukee, WI

Medical Assistant - Cardiology

Performed EKG's and supplied holter monitors for patients. Educated patients about their treatments. Assisted physicians with stress tests.

March 1994 to August 2006

Aurora Advanced Healthcare Milwaukee, WI

Medical Assistant - Pediatrics

Escorted patients to examination rooms and prepared them for physician exams. Recorded patients' medical history, vital statistics and test results in electronic medical records. Cleaned and sterilized instruments and disposed of contaminated supplies. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Phone triage.

Maintain and order supplies.

September 1990 to March 1994

Aurora Advanced Healthcare Milwaukee, WI

Switchboard-Receptionist

Managed multiple line switchboard in a clinical setting. Scheduled patient appointments and assisted in scheduling patient tests with the clinic.

Education and Training

1981 Concordia University Milwaukee, WI

Certificate Medical Assistant

Candidate Resume - Erick G Smith

Contact Information -

Email: abpg2i@r.postjobfree.com

Address:

City: Arlington Texas

State: TX

Zip: 76002

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Sales Manager offering a 15-year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Sales management professional with experience in the Dallas/Fort Worth territory. Extensive network of contacts in retail industry. Hard working and energetic manager and top-rated sales associate with more than 5 years leading dynamic sales teams in fast-paced markets. Retail Store Manager driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Customer service oriented manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Mansfield High School, Mansfield TX 1/2001 to 5/1998 (General Studies)

Job History / Details:

Career Overview

Sales Manager offering a 15-year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Sales management professional with experience in the Dallas/Fort Worth territory. Extensive network of contacts in retail industry. Hard working and energetic manager and top-rated sales associate with more than 5 years leading dynamic sales teams in fast-paced markets. Retail Store Manager driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Customer service oriented manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Core Strengths

Skilled trainer

Excellent time management skills

Meticulous attention to detail

Persuasive

Effective workflow management

Focused on customer satisfaction

Customer-focused

Microsoft Outlook, Word and Excel

Consistently meet goals

Salary structure/compensation analysis

Efficient multi-tasker

Skilled negotiator

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Scheduling

Deadline-oriented

Staff training/development

Loss prevention training

Prior store management responsibilities

Flexible and adaptable

POS inventory system operation

Trained in food safety guidelines

Excellent communication skills

Strong lead development skills

Goal-oriented

Key account generation

Persuasive communication expertise

Excellent negotiating tactics

Sales force training

Business negotiation

Order Processing

Ability to mediate disputes

Listening skills

Reading comprehension skills

Written and oral communication skills

Cash register operations

Inventory control procedures

Accomplishments

Customer Service

Helped store maintain a 96 percentage customer satisfaction rate on secret

shopper surveys. Collaborated with all associates to ensure the

delivery of efficient, high-quality, customer centric service.

Consistently recognized by management for providing superior

customer service. Increased monthly patient enrollments to 100

by developing a strong network of local physicians.

Marketing

Implemented marketing strategies which resulted in 9 percentage growth of

customer base and increased profits by 6 percentage . Increased sales by

26 percentage and prescription volume by 18 percentage .

Sales

Supervised sales team to monitor sales activity and goal

achievement. Planned and executed promotional events to market

services to new clients. Led sales team to grow revenue from $1.8

million to $2.4 million in the first year. Successfully expanded

account base from 186 to more than 300 accounts. Personally

handled the highest volume account in assigned territory.

Managed a successful sales team of 15 members who

consistently exceeded sales goals by 6 to 10 percentage each month over a

4 year period.

Inventory

Performed accurate weekly inventories of supplies and equipment,

including grocery food items, DSD beverage, photo department

films and development chemicals, and seasonal promotional

merchandise.

Supervision

Supervised teams ranging from 3 to 120 staff members. Created

new departmental procedures manuals. Assessed organizational

training needs. Applied safety procedures and policies as outlined

in corporate designed and OSHA safety manuals. Developed highly

effective sales training strategies as Sales Manager of a 15-person

team.

Work Experience

February 2009 to August 2012

CVS Pharmacy Fort Worth, Texas

Store Manager

Managed an efficient, friendly and effective crew of 12.

Greeted all customers.

Served shoppers in a prompt, courteous and friendly manner.

Developed rapport with the customer base by handling difficult issues with professionalism.

Interviewed, hired and trained new team members.

Delegated tasks to team members to optimize productivity.

Managed sales transactions with a revenue of $2.9 million annually.

Increased market share by 6 percentage over the course of a 2 year period.

Determined merchandise price schedules and discount rates.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting billing issues.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Trained in negotiations and time management.

Handled resets according to schedule, including deleted and new merchandise.

Ordered and shelved weekly sale items for customers.

Built attractive holiday and seasonal displays for merchandising program.

Evaluated department conditions and operations to determine strengths and areas for improvement.

Provided performance feedback and coached employees with setting quarterly goals.

Arranged and stocked department displays.

September 2007 to December 2008

Kroger Arlington, Texas

Associate Store Manager

Oversaw overnight store operations, including staff assignments and production lists.

Interviewed, hired and trained new team members.

Supervised 120 employees per shift.

Handled products and equipment in accordance with safety and sanitation guidelines.

Directed and managed all functions of the dairy, frozen, grocery and receiving departments.

Safely operated manual and electric pallet jacks and forklifts.

Suggested additional items and offered samples of weekly promotional items to increase store sales.

Praised by management for being a fast and efficient worker, requiring little supervision.

Broke down heavy pallet loads of cases, boxes and bags.

Provided performance feedback and coached employees with setting quarterly goals.

Ran employee development program.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Effectively managed departmental expenses to stay within allocated budget.

December 2003 to July 2007

Flowers Baking Co Dallas, Tx

Area Sales Manager

Managed a $2.6 million sales portfolio.

Acted as a liaison between outside sales representatives and 300 accounts.

Generated 10-20 leads weekly.

Produced $210,000 in net sales volume during an average month.

Conducted hands on business to business sales.

Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Negotiated prices, terms of sales and service agreements.

Responded to all customer inquiries in a timely manner.

Participated in various incentive programs and contests designed to support achievement of production goals.

Established more than 100 new accounts, earning a combined profit of over $600,000 annually.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Developed promotional programs to optimize revenue levels.

Prepared weekly commissions payroll reports for 15 sales representatives.

Resolved an average of 10 customer complaints per month regarding sales and service.

Generated monthly and annual sales reports.

Wrote sales slips and sales contracts.

Maintained friendly and professional customer interactions.

Trained in negotiations and time management.

June 2002 to December 2003

Dollar General Irving, Texas

Store Manager

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card transactions.

Administered all point of sale opening and closing procedures.

Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product availability for customers.

Described merchandise and explain operation of merchandise to customers.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Hired and trained all sales staff for new store location.

Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

February 2001 to June 2002

Blockbuster Video Irving, Texas

Assistant Store Manager

Successfully managed the activities of 18 team members in multiple locations.

Developed, implemented and monitored programs to maximize customer satisfaction.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Developed rapport with the customer base by handling difficult issues with professionalism.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Monitored customer preferences to determine focus of sales efforts.

Resolved an average of 16 customer complaints per month regarding sales and service.

December 1998 to January 2001

Tom Thumb Duncanville, Texas

Assistant Grocery Manager

Oversaw overnight store operations, including staff assignments and production lists.

Interviewed, hired and trained new team members.

Delegated tasks to team members to optimize productivity.

Supervised 90 employees per shift.

Handled products and equipment in accordance with safety and sanitation guidelines.

Directed and managed all functions of the dairy, frozen, and grocery departments.

Earned management trust by serving as key holder, responsibly opening and closing store.

Conducted price checks for cashiers and service clerks.

Handled resets according to schedule, including deleted and new merchandise.

Ordered and shelved weekly sale items for customers.

Built attractive holiday and seasonal displays for merchandising program.

Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Checked out customers and bagged items quickly.

Praised by management for being a fast and efficient worker, requiring little supervision.

Served shoppers in a prompt, courteous and friendly manner.

Evaluated department conditions and operations to determine strengths and areas for improvement.

Communicated with vendors regarding back order availability, future inventory and special orders.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interacted with customers and retail buyers to expedite orders.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints.

March 1996 to December 1998

Albertsons Mansfield, Texas

Frozen Food Department Manager

Conducted weekly walkthroughs with the Store Director to discuss all interior visual displays including freezer window display presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Communicated with vendors regarding back order availability, future inventory and special orders.

Cross-trained and provided back-up for other customer service representatives when needed.

Maintained cleanliness and presentation of stock room and production floor.

Tracked advertising promotions for clients.

Dedicated to continuously improving sales abilities and product knowledge.

Replenished supplies, bags and other materials at each cash register.

Communicated all store initiatives and promotions to customers to generate return business.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.

Developed reputation as an efficient service provider with high levels of accuracy.

Helped drive sales goals and achieve monthly quota figures.

Communicated all merchandise needs or issues to appropriate supervisors.

Ranked as most effective department sales representative in the local region out of 55 representatives.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Educational Background

1998 Mansfield High School Mansfield, Texas

High School Diploma

Additional Information

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