Customer Service High School

Brittany Lang

Email: ********@*********.***

Address:

City: Maysville

State: KY

Zip: 41056

Country: USA

Phone: 606-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ambitious person. Experienced with managing complex projects and driving productivity improvement.Results-oriented assistant manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. I am a Friendly Customer Service person, with can-do attitude and willingness to help at all times. Track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Mason County High School, Maysville KY 1/2001 to 5/2005 (none)

Job History / Details:

Summary

Ambitious person. Experienced with managing complex projects and driving productivity improvement.Results-oriented assistant manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. I am a Friendly Customer Service person, with can-do attitude and willingness to help at all times. Track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

Skilled trainer

Excellent time management skills

Meticulous attention to detail

Focused on customer satisfaction

Customer-focused

software proficiency

Microsoft Outlook, Word and Excel

Deadline-oriented

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index from 40 percentage to 85 percentage within 5 years with Customer Service.

Brought 20 clients weekly through outside advertising

Sales

Planned promotional events to market services to new clients.

Inventory

Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.

Winner of the Samuel's jewelery Employee of the Quarter Award, 2005.

Increased annual revenue by 10 percentage by creating effective strategies to expand existing customer services.

Experience

August 2004 to February 2006

Samuel's Jewelers Maysville, Ky

Sales associate

Opened new customer accounts, including checking, savings and lines of credit.

Established new customer accounts including checking, savings, lines of credit and loans.

Assembled in-store marketing displays.

Trained employees on cash drawer operation.

Supplied tellers with coin and currency as needed.

Delivered prompt, accurate and excellent customer service.

Education

2005 Mason County High School Maysville, Ky

High School Diploma none

Member of ski and board Club

Soccer Achievement Award

3.0 GPA

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