Maintenance Sales

Luke Groeninger

Phone: 1-719-***-**** Email: ****.**********@*****.***

Summary

Dedicated professional with six years of outstanding performance in the U.S. Military. Excelled in a wide range of

fields and is well versed in security operations and the latest technology. Demonstrated strong problem solving

and decision-making skills with the ability to develop and implement effective plans while remaining flexible and

adapting to challenging situations. Utilizes excellent communication and presentation skills to provide

motivation and training to subordinates. Achieved excellence while working both as part of a team and while

working independently and without direct supervision.

Education

University of Colorado at Boulder Boulder, CO 01/2011 to Present

Bachelor of Computer Science - 3.91 GPA

Deans List (Spring 2011, Fall 2011)

Pikes Peak Community College Colorado Springs, CO 01/2010 to 12/2010

General Studies 3.65 GPA

Deans List (Fall 2010)

Work Experience

Company Training NCO US Army 7/2008 to 12/2009

Responsible for personnel, administrative, legal and financial actions in a 170 person Mechanized Infantry

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Company; Organized, maintained and reviewed 250 personnel records; Entered and retrieved personnel

information using an automated information system.

Developed and implemented Microsoft Access database for personnel information; developed and migrated

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information from a wide variety of sources into Microsoft SharePoint; Developed interactive tools to allow

senior leadership to access and maintain personnel records; Provided current information about personnel

programs and procedures to employees and administrators.

Responsible for accountability and status reporting of all personnel assigned and attached to the company;

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Responsible for creating personnel movement manifests and accountability of all personnel during world-

wide deployment/redeployment operations.

Used Microsoft Word, Excel, and PowerPoint to prepare organizational charts, write official correspondence,

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and maintain reports for senior leadership; Responsible for initiation and processing of personnel, legal,

financial and administrative actions in accordance with Army regulations and federal law; Assisted assigned

personnel and their families with pay and benefit issues.

Rifle Squad Leader US Army 3/2007 to 7/2008

Responsible for the well-being, training, and employment of a 10-man Rifle Squad; Mentored and developed

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two Team Leaders on military leadership, performance counseling, and training; Accountable for over

$150,000 worth of assigned equipment with no losses.

Trained all members of squad on a wide range of individual skills including small arms marksmanship,

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urban breaching, small unit tactics, detainee handling, evidence collection and processing, sensitive site

exploitation, biometric analysis, secure radio communications, electronic warfare systems, vehicle operation

and maintenance, trauma medicine, and physical fitness.

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Utilized assigned personnel to conduct a wide variety of military operations including offensive and

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defensive security operations; Conducted joint military operations involving foreign law enforcement and

military personnel.

Developed, implemented, and refined squad level tactics, techniques and procedures involving new ideas,

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equipment and feedback from previous operations; Created and implemented duty and maintenance

schedule that resulted in 100% readiness during 9 months of combat operations; maintained readiness

through 93 straight days of 24 hour operations.

Command Vehicle Gunner US Army 4/2006 to 3/2007

Responsible for the maintenance and readiness of two M1114 High Mobility Multipurpose Wheeled Vehicles

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(HMMWV's) and one M2A2ODS Bradley Fighting Vehicle; Responsible for accountability and maintenance

of $4,000,000 worth of equipment with no losses.

Trained vehicle drivers on all aspects of the vehicles including secure radio communication systems,

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electronic warfare systems, and mounted weapons systems; Directed employment of the vehicle when

vehicle commander was unavailable; Maintained and employed crew served weapons systems.

Prepared and communicated situational reports to Company and Battalion level headquarters;

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Communicated and synchronized operations with subordinate, peer and supervisory elements.

Infantryman US Army 5/2003 to 4/2006

Worked as part of a team to conduct offensive and defensive operations; Conducted security operations

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involving static site security, vehicle and personnel screening, and VIP escort security; Conducted sensitive

site exploitation, evidence collection, and detainee handling in accordance with established standards.

Drove wheeled and tracked tactical vehicles over a variety of road types, traveling alone or in convoys

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transporting both personnel and cargo; Responsible for the maintenance and operation of two tracked

vehicles and one wheeled vehicle valued at over $4,500,000.

Conducted preventative maintenance checks and services on all systems in accordance with established

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maintenance schedule; ensured vehicles were properly loaded to meet required safety standards. Maintained

and operated secure radio communications, electronic warfare systems, tactical computer systems, weapons

systems, night vision devices, and global positioning systems.

Senior Sales Technician A Byte Above, LLC 9/2000 to 8/2002

Responsible for sales and support of computers and peripherals in a relationship driven company;

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Developed, managed and maintained individual client relationships to ensure customer satisfaction;

Interacted with a wide clientele including individual consumers, corporate purchasing managers, local

resellers, educators and military purchasers.

Custom configured and built servers, workstations and personal computers; utilized established diagnostic

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procedures to reproduce, identify and fix computer faults; provided virus and malware removal services.

Maintained records of maintenance work; managed and prioritized the maintenance pipeline to ensure

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prompt turn around on repair services; Supervised and trained four other technicians on sales practices and

computer repair techniques; Developed and implemented company diagnostic and repair procedures;

Conducted final validation of defective products prior to initiating vendor warranty replacement.

Additional Skills

Experience using and maintaining laptop and desktop computers running Windows 3.1 to 7, Mac OS X 10.5

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10.7, Linux (Slackware, Red Hat, Debian, and Ubunutu), FreeBSD, and Solaris.

Experience establishing and maintaining internet-facing servers running Mac OS X Server 10.6 and 10.7,

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Linux, and FreeBSD.

Experience programming in C, C++, and Objective-C, and a familiarity with SQL, Python, and Scala

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