Customer Service Manager

Kimberly Hollie

Email: ********@**********.***

Address:

City: Spring

State: TX

Zip: 77379

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, accomplished professional with more than 15 years of office and customer service assistant experience. Reputation for effective team player. Detail-oriented with excellent oral communication skills, to establish strong relationships and succeed within fast pace environments. Solid multi-tasking and time management skills.

Educational Background:

High School Dipolma from Cardinal Stritch University- Some Courses, Milwaukee WI 1/2001 to 10/2007 (Business Management)

Job History / Details:

Career Overview

Energetic, accomplished professional with more than 15 years of office and customer service assistant experience. Reputation for effective team player. Detail-oriented with excellent oral communication skills, to establish strong relationships and succeed within fast pace environments. Solid multi-tasking and time management skills.

Skill Highlights

Excellent customer service and conflict resolution skills

Outstanding attention to detail and organizational proficiency

Exceptional multi-task experience

People software Oracle

Bas-Ware Accounting Software System

Experience with multi-line telephone system

Microsoft Products

Professional Experience

June 2011 to November 2011

Morgan Stanley Smith Barney(Adecco Employment Services) Houston, TX

Performed 30 wire transfers daily, journal, ach transfer, and stock withdrawals Coordinate and schedule Financial Advisor meetings with clients.

Research activity and generate reports for internal and external clients Provide and update account information to all clients.

Assist with other projects assigned by Manager and Stock Brokers Make sure client monthly IRA & dividend checks has been send Set up new IRA, Rollover, etc.

February 2009 to July 2010

JPMorgan Chase - Customer Service Assistant Elgin, IL.

Managed reactivation process for debit cards for customers. Processed customer refund checks for credit card and Easy pay metro cards.

Replenished over 200-300 Easy pay Metro cards statements for customers. Respond to all vendor inquiries and reconcile vendor statements Unload Macros' for customer credit card status.

Responsible for controlling the accurate and timely processing of customer account closures.

Respond to all vendor inquiries and reconcile vendor statements Ensure department procedures and bank regulation are executed

August 2006 to July 2008

Monster Worldwide - Accounts Payable Specialist Milwaukee, WI

Processed vendor high volume invoices through check and electronic methods.

Duties included processing 75-150 PO invoices daily, entering new vendor set up while doing maintenance and data processing in Oracle I-Procurement Purchase Order System.

Ran weekly "check runs" for vendor payments, independent contractors, customer refunds. Filed completed check and electronic payment batches.

Communicated with vendors and the division office to resolve outstanding issues.

Completed all projects assigned by Manager or Disbursement Director Provided account status information to vendors.

February 2005 to September 2006

JP Morgan Chase - Tax Specialist Milwaukee, WI

Researched high volume internal customer accounts that required tax information Worked directly with attorneys across the U.S.

to determine current property status Utilized good judgment and knowledge to determine if the taxes will be paid on property to avoid a loss to the banks Call between 40-60 counties to verify if property taxes were owe due to bank ownership Distributed work into the queue of co-workers to meet daily capacity requirements.

March 2003 to February 2005

JP Morgan Chase - Account Payable Specialist Milwaukee, WI

Verified vendor invoices, updated and maintained vendor files and researched missing payments.

Reviewed all pertinent documentation for various types of loan payment processing.

Refund internal and external customer's inquiries for payments and account maintenance.

Resolved 100 percentage of outstanding balance sheets issues.

Completed new account set-up, account maintenance, and ensured account accuracy in a timely manner. Reconciled payments for remittance and statements for the customers Process 200 PO invoices daily with 100 percentage accurately.

Education

Cardinal Stritch University- Some Courses Milwaukee, WI

Business Management

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