Customer Service High School

Christopher Doomes

Email: ********@******************.***

Address:

City: Warner Robins

State: GA

Zip: 31093

Country: USA

Phone: 478-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Wayne county High, Jesup GA 1/2001 to 6/1995 (Psychology/Counsoling)

High School Dipolma from Liberty University, Jesup GA 1/2001 to 11/2012

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Large cash/check deposits

Store maintenance

Inventory control

Telecommunication skills

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Work Experience

October 2010 to January 2011

K Force Warner Robins, Ga

Inventory marking Technician

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.

October 2008 to March 2011

Dish Network Macon, Ga

Field Service Technician

Used problem solving and technical skills to install satellite dishes. Evaluated job sites to asses optimal placement of satellite. Troubleshoot systems to determine appropriate resolution for reported problems. visited 16 to 20 houses weekly for installation and maintenance.

October 2004 to June 2006

Liberty National Waycross, Ga

Agent

Answered questions regarding products, while maintaining knowledge of current sales and store promotions.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Conducted 4 to 5 sales presentations daily

Educational Background

1995 Wayne county High Jesup, Ga

High School Diploma

Liberty University Lynchburg, Va

Psychology/Counsoling

Coursework in Business, and Communications

Coursework in computer information systems and Networking

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