Sales Engineer

WILLIAM T. JONES

***********@*****.***

(H) 937-***-**** (C): 937-***-****

**** ********* **** ******, ** 45420

13+ years of success managing time-sensitive projects, personnel and programs for public and

private-sector organizations. Raised profit. Increased competitive edge. Gu ided planning & decisions

Electronics Avionics Electro-Photographic Printing Service Management Sales Systems Test & Repair

Provide technology-driven solutions that drive revenue and profit. Subject matter expert for complex system

design and management. Member of strategic, cross-functional team collaborating and sharing knowledge to

achieve common goals. Maintain composure, keep others focused and meet customer demands in high-

stress, fast-paced and deadline-driven situations. Personable, knowledgeable, ambitious and extremely self -

motivated. Excellent communicator. Resourceful. Innovative. Unshakable character.

EXPERIENCE & ACHIEVEMENTS

Sales Operation Support Specialist & Account Executive 2010-2012

Oce North America

Member of Canon® Group, global leader in printing industry

Recruited and rehired by executive team members to grow Dayton-area market. Dual role supporting sales

reps and working directly with customers. Operate from Dayton. Liaison between national sales group and

customers to partner with OEM and non-OEM vendors. Ensure equipment meets specific requirements; i.e.,

brand, configuration, speed, interfaces, pricing and availability.

Instrumental in closing multimillion dollar sales

Guide sales reps in selecting pre- and post- printing equipment that delivers best ROI for both company

and customers

Recognized for ability to manage complex orders and frequently asked to secure customized equipment

configurations and parts needed to handle after-hours or emergency situations

Midwest Region Service Manager / National Technical Support / Toner Sales Rep 2005-2010

MCS Services, Inc.

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3 party service provider and VAR of Oce®, IBM® and Nipson® printers and paper processing equipment

3-tiered role overseeing 15 Midwest Region service sites. Member of 5-person management team that

doubled client base, raised revenue and profit to new levels, brought technical expertise to OEM standards

and improved both uptime and productivity.

Ensured full compliance with service level agreements. Inspected all locations to maintain highest levels of

accuracy, profitability, cleanliness and accountability. Consulted with customers to identify system

capabilities; initiate improvements, repairs and upgrades; and relocate equipment. Controlled consumable

and expendable printer supplies inventory. Sustained solid P & L and budgets throughout Midwest region.

Trained, supported and managed over 40 service engineers in diagnosis and repair of complex printing

systems, conducted through classroom and on-the-job

Subject matter expert on technical issues for touch-screen driven electro-photographic print engines.

Shared information with entire organization. Covered hardware repair; software, firmware and functional

code installation and maintenance, and touch-screen software and hardware upkeep.

Key driver of marketing, testing and launch of toner and developer product lines. Drafted brochures

produced by Marketing department. Monitored experimental toner formulas at customer facilities

nationwide

Collaborated with Sales team and corporate executives to set volume discounts and other program s to

increase profit and promote Green operation

Personally acquired high-revenue clients

Midwest Sales Manager / R & D Specialist 2004-2005

Nashua Corporation, Toner Products Division

Division of Cenveo, Inc.; manufactures labels and specialty papers; provides imaging products and services

Recruited by VP of Sales for dual role. Tested and monitored experimental toner formulas. Provided written

and statistical reports to chemists and engineers used to guide decisions affecting toner development and

system upgrades.

Sold to customers throughout North America; 1 of 3 sales reps that produced $20M in annual revenue

Took leadership position in selling cutting-edge toner products

W orking with Engineering, proved viability of toner, and opened new, highly-profitable revenue source for

company

Senior Field Service Engineer 1999-2004

Oce North America

Member of Canon® Group, global leader in printing industry

Repaired, installed, refurbished and serviced computer-driven, high-speed digital printing s ystems. Managed

team that supported equipment at 3 major customer sites.

Singularly maintained and managed 14 printers for direct marketing center that produced 25M feet of

printed material per month, kept uptime at 98%

Simultaneously managed 2 senior technicians to handle most profitable and challenging Ohio customer;

company output 60M feet of paper monthly and required 24/7/365 support

Kept 22 high-speed print engines at 99% uptime ratio with minimal downtime for scheduled

maintenance, positioned location as signature output printing shop emulated by others

Senior Field Service Engineer / Trade Show Support Technician 1998-1999

Kodak (Scitex Digital Printing)

Performed pre-installation site inspection for trade shows globally

Integrated and executed configuration requirements prior to customer installations and trade shows

Repairing, installing, servicing and refurbishing computer driven high speed digital printing systems

using advanced ink jet imaging technologies IAW ISO -9001 guidelines

Repairing, installing, servicing advanced ink jet printing equipment throughout Ohio, Kentucky and

Indiana

Senior Test and Repair Technician 1997-1998

Systran Corporation (Curtiss-Wright Controls Defense Solutions)

Responsible for testing and repairing complex circuit card assemblies in support of ISO-9001 standards

Maintained test bed computer systems and sub systems in support of: Fibre Channel technology,

Scramnet (Shared Common RAM Network) and Mil-Std 1553 circuit card assemblies

Utilized precision soldering equipment and techniques in the repair of surface mounted circuit cards

and sub assemblies

MILITARY SERVICE

U.S. Army; honorable discharge; Sergeant (E-5) 1987-1997

Supervised personnel and maintained Electronic Equipment Test Facility. Led Quality Assurance program

involving Department of Defense and major aircraft companies. Controlled workflow and assigned duties.

Tested and performed repairs on Avionics and Target Acquisition Designation/Pilot Night Vision Sensor

(TADS/PNVS) and Integrated Helmet and Display Sight System (IHADSS) components of the AH -64

program and many other avionic / IEW Electronic platforms

Accounted for $35M of test equipment and components

Maintained 98%+ operations readiness

Increased production 15% with 25% cut in personnel

Counseled, trained and supervised 15+ military personnel daily throughout remote locations globally

Provided technical advice and assistance to junior technicians and civilian counterparts

Possessed SECRET Security Clearance

TRAINING

Computing Technology Industry Association: CompTIA A+ and CompTIA Network+

Hardware

AC & DC circuits, motors, servos, touch screen systems, and other complex electro-mechanical

subsystems

PCB test & repair & electro-photographic printing equipment

Numerous military grade laser-optic/armament hardware items

Certifications

Certified Océ Printing: Sales Operations and Repair (multiple disciplines)

Certified Scitex Digital Printing: Operations and Repair (electro -mechanical/fluid systems)

Honor Graduate – Leadership & Management NCO Academy US Army

Electro-Optical Test Bench Repair Course, 97% score US Army (16 weeks)

Automated Test Equipment (ATE) Repair Course (32 weeks)

Leadership Award - Primary Leadership Course NCO Academy US Army

Emergency Medical Technician, University of Hawaii Community College

Software

Microsoft Office XP, 2000 & 1997 FrontPage Project Roxio Easy Media Creator Internet Explorer

Mac 0SX & OS 8.6 UNIX AIX Linux DOS & RDOS Apps Outlook & Outlook Express Adobe

Photoshop & Illustrator Corel Draw Pro Canon, Kodak, Oce, Xerox, IBM, scanning applications &

functional OS & firmware related systems JES, ADF, Emtex, & Oce PRISMA experience W indows XP,

NT, ME, 7 & 2000

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