Customer Service Manager

Sandra Davis

Email: abpfw8@r.postjobfree.com

Address:

City: spirngfield

State: MO

Zip: 65802

Country: USA

Phone: 417-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. 20 years customer service sever, manager, hostess front and back of house experience.

Educational Background:

High School Dipolma from O.T.C., Springfield MO 1/2001 to 5/1993 (computer tech.)

Job History / Details:

Summary

Results-driven Customer Services Representative with proven ability to establish rapport with clients. 20 years customer service sever, manager,

hostess front and back of house experience.

Highlights

Accomplishments

certified trainer for Ihop corp. front and back of house,Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

September 2011 to October 2012

Wendys Springfield, MO>

casher

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Maintained cleanliness and presentation of stock room and production floor..

February 2011 to May 2009

Granny's daycare Springfield, MO.

home health aid

owner opperater of the daycare 24hr. a day 7 day's a week

passed medacation and was iv certified to give diabetic medacaion

January 2009 to March 2006

IHOP restarant Springfield, MO.

server manager trainer

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Operated a POS system to itemize and complete an average of customer purchases.Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Monitored cash drawers in four checkout stations to ensure adequate cash supply.Handled cash stock and inventory balances.Handled cash stock and inventory balances.

Education

O.T.C. springfield, MO.

buesness management quick book's computer tech.

Continuing education in []Coursework in Business, Marketing and CommunicationsMinor in Business

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