Customer Service Sales

Lidia Sanchez

Email: abpfuw@r.postjobfree.com

Address:

City: Sachse

State: TX

Zip: 75048

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible having 11 years experience working in fast-paced environments. Solid team player with great upbeat, positive attitude. I've accomplished a track record of improving employee relations, productivity, quality and work performance. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Extensive knowledge of the fashion industries. Energetic, outgoing and self driven to reach company goals. I am seeking permanent employment where I can utilize my skills at the best of my ability.

Educational Background:

High School Dipolma from Plano East Senior High, Plano TX 1/2001 to 5/2002 (Spanish)

Job History / Details:

Career Overview

Personable and responsible having 11 years experience working in fast-paced environments. Solid team player with great upbeat, positive attitude. I've accomplished a track record of improving employee relations, productivity, quality and work performance. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Extensive knowledge of the fashion industries. Energetic, outgoing and self driven to reach company goals.

I am seeking permanent employment where I can utilize my skills at the best of my ability.

Core Strengths

Large cash/check deposits

Proficient in cash management

Markdown/promotional procedures

Store maintenance

Inventory control

Top sales performer

Telephone inquiries

Invoice processing

Seasoned in conflict resolution

Quick learner

Customer service expert

Telecommunication skills

Adaptability

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Shipping and receiving professional

Multi-line phone talent

POS systems expert

Fashion knowledge

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Managed and trained employees in fast pace environments.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

June 2012 to Current

Scrubtastic Plano, Texas

Retail Sales Associate

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.

Cross-trained and provided back-up for other customer service representatives when needed.

Maintained cleanliness and presentation of stock room and production floor.

Dedicated to continuously improving sales abilities and product knowledge.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.

Developed reputation as an efficient service provider with high levels of accuracy.

May 2005 to November 2011

Uniform World Dallas, Texas

Retail Sales Associate

Earned management trust by serving as key holder, responsibly opening and closing store.

MS Word

Personally handle exclusive accounts.

Train Employees

Managed floor sales and Group sales

Inventory and preperation

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Communicated with vendors regarding back order availability, future inventory and special orders.

Assisted in creating pre-season marketing plans to support department and divisional strategies.

Developed reputation as an efficient service provider with high levels of accuracy.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Helped coordinate store fashion events under strict deadlines.

Educational Background

2002 Plano East Senior High Plano, Texas

High School Diploma

Continuing education in the dental field. Completed Certified Radiology Exam.

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