Customer Service High School

Yarlin Dume-Sylva

Email: abpft2@r.postjobfree.com

Address:

City: kissimmee

State: FL

Zip: 34741

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a surgery scheduler position at your office in which proven abilities will be rewarded with opportunity for advancement.

Educational Background:

High School Dipolma from Osceola High School, Kissimmee FL 1/2001 to 5/2011 (Future Valencia Community College Student)

Job History / Details:

Objective

Seeking a surgery scheduler position at your office in which proven abilities will be rewarded with opportunity for advancement.

Professional Experience

June 2010 to November 2012

Westgate Vacation Villas 2770 N old lake wilson road Kissimmee, FL 34747

Customer Service Associate and Certified field trainer.

Hands-on experience in receiving, sorting, and routing mail to proper guest and employees

Confirming and re-scheduling guests and assigned representative's daily appointments

Answering and re-directing calls with company's correct script

Greeting customers in a politely and friendly manner to make them feel welcomed

Responsible for training and welcoming new employees to the team, and setting the company's rules and requirements

Accomplishments:

Assisted managers on a project to better the department by creating a training manual for all employees

Recognized by both, management and guest, Employee of the month for exceptional customer service on several occasions

Raised to a higher position twice

Reference:

Omar Braham

407-***-**** Ext 41163

Skill Highlights

Ability to type at a rapid speed

Experienced in Microsoft Office programs

Strong verbal and written communication skills

Expert with multi-tasking, along with handling under-pressure and Emergency situations

Highly skilled in answering multiple phone lines and providing each customer with equal importance

Good with computers

Bilingual. Fluent in both, English and Spanish

Great with remembering customer's names and situations

Education

2011 Osceola High School kissimmee, FL

High School Diploma

Planning on attending Valencia Community College fall 2013

Contact this candidate