Customer Service Manager

JoAnn Sheffler

Email: ********@********-*****.***

Address:

City: Bessemer

State: MI

Zip: 49911

Country: USA

Phone: 906-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused management professional offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.

Educational Background:

High School Dipolma from Ewen-Trout Creek, Ewen MI 1/2001 to 5/1990 (general)

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused management professional offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.

Core Qualifications

Ability to mediate disputes

POS systems

Listening skills

Cash handling

Restaurant management

Staff training

Supervision and training

Skilled negotiator

Delivers exceptional customer service

Proven leader

Good with numbers and math

Staff training/development

Consistently meet goals

Efficient multi-tasker

Calm under pressure

Complex problem solving

Professional Experience

January 2001 to Current

Breakwater Restaurants Ironwood, MI

Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers to ensure that all tickets were accounted for.Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Initiated negotiations regarding vendor contracts and kept updated records of contracts.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Regularly updated computer systems with new pricing and daily food specials.Worked closely with the chef and cooks to determine menu plans for special events or occasions.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.

Education

1990 Ewen-Trout Creek Ewen, MI

High School Diploma

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