Customer Service Representative

Melanie Forzese

Email: ********@*************.***

Address:

City: Haverhill

State: MA

Zip: 01832

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated customer service representative with over 20 years experience Personable and responsible Cashier with 20 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Salem State College, Salem MA 1/2001 to 5/1996 (English Literature)

Job History / Details:

Professional Summary

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Motivated customer service representative with over 20 years experience

Personable and responsible Cashier with 20 years of experience working in fast-paced environments.

Solid team player with great positive attitude.

Skill Highlights

Large cash/check deposits

Store maintenance

Telecommunication skills

Creative problem solver

Excellent communication skills

Energetic work attitude

Work Experience

Current to Current

Exit 41/1099 Agent Andover/Haverhill, MA

Customer Service Manager

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Operated a POS system to itemize and complete an average of 60 customer purchases.

July 2012 to October 2012

Building 19 Haverhill, MA

Customer Service Representative/Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

June 2011 to October 2011

TD Bank Newburyport, MA

Customer Service Representative/Teller

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.

Developed reputation as an efficient service provider with high levels of accuracy.

Education and Training

Salem State College Salem, MA

English Literature

Coursework in Business, Marketing and Communications

Student body government representative

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