High School Customer Service
Resume:
Chaundra R J Jones
Email: ********@*****************.***
Address:
City: Stafford
State: VA
Zip: 22554
Country: USA
Phone: 478-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a full time position within a company using my knowledge, skills, and abilities to productively achieve company goals.
Educational Background:
High School Dipolma from Central High School, Macon GA 1/2001 to 5/2005 (Diploma)
High School Dipolma from, Macon GA 1/2001 to 11/2012
High School Dipolma from University
Grantham University, Macon GA 1/2001 to 11/2012
Job History / Details:
Career Overview
To obtain a full time position within a company using my knowledge, skills, and abilities to productively achieve company goals.
Skill Highlights
Ten plus years of great customer service and six years of office administrative skills.
Knowledge of computer software includes but is not limited to: Microsoft Word, Excel, Outlook, PowerPoint, and Access. General office duties such as typing (45 wpm), faxing, Xeroxing, mail sorting, answering multiple telephone lines, file maintenance, scanning, document distribution, proofreading, editing, scheduling and Internet research.
Core Accomplishments
Received Army Achievement Medal for hard work and dedication while serving on active duty 3/01/2010 to 10/01/2011 to help unit get prepared for deployment.
Professional Experience
September 2012 to Current
Whitaker Technologies, Inc Lanham, Maryland
Medical Support Assistant
- Provides administrative support to various providers and patients at Family Medicine Clinic at Fort Belvoir Community Hospital.
- Use various Automated Systems, to include Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Technology (AHLTA).
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Maintain confidentiality in all aspects of client, staff and agency information.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
-Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Open, sort and distribute incoming correspondence, including faxes and email.
- Assisted in the maintenance of medical charts and/or electronic medical record.
- Prepared patient charts accurately and neatly for the clinic.
- Directs and provides detailed information regarding operating hours, clinic rules, ward rules and visitation policies to individuals who visit the clinic.
August 2011 to October 2012
Geico Macon, Georgia
Claims Representative
- Provided accurate and appropriate information in response to customer inquiries.
- Receive 45 or more inbound calls and make various outbound per day to achieve first call resolution to insure quick claims handling.
- Verify accident facts, determine GEICO's liability and make decisions with 0 or 100 percent negligence on policyholders.
- Provide insurance information and initiate auto repair process.
- Work with policyholders, claimants, and repair shops, rental car companies, medical providers and attorneys.
- Issued payments to policyholders, claimants, repair shops, and rental car companies.
- Utilize our internal claims system to record, track and monitor insurance claims, advice of policy coverage, and establish rental reservations for policyholders and claimants.
- Investigate and make liability decisions for accidents to submit SIU and underwriting referrals.
- Diligently filed and followed up on third party claims.
September 2006 to April 2012
US Army National Guard Ft. Belvoir, Virginia
Human Resource Specialist
- Provides direct administrative support for military personnel.
- Responsibility for soldier records, transitions, retirement services, reassignments, soldier in-out processing, and ID Cards/DEERS Maintains and ensure security of sensitive documents and files.
- Performs a wide variety of standard and routine HR tasks pertaining to Military Personnel Service Support.
- Processes routine military personnel action documents using experience in applying military personnel procedures and policies.
- Operates a computer terminal and all related software and internet data-bases, this includes but is not limited to Microsoft Word and Outlook, Installation Support Module, eMILPO, EDAS, DARTS, and DTAS.
March 2011 to June 2011
IAP World Services Washington, D.C
Word Processor III
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Managed incoming and outgoing calls for busy medical office.
- Open, sort and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- File and retrieve organizational documents, records and reports.
- Scheduled appointments and registered patients.
January 2011 to March 2011
Prince William Hospital Manassas, Virginia
Administrative Specialist III
- Works side by side with the Director of Perioperative Services and the Nursing Manager to assist with their day to day activities.
- Performs and manages all aspects of providing administrative support.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Follows up with staff members to ensure that various commitments made at conferences and meetings are met.
- Performs all time/attendance functions, prepare travel orders, review training requests, verify availability of funds/courses and assist employees in developing training goals.
- Designs and organizes filing systems, planning and arranging the maintenance and preparation of information needed for budget reports, and organizing the flow of clerical processes in the office.
June 2009 to December 2010
Prince William Hospital Manassas, Virginia
Patient Access Specialist
- Performs a variety of receptionist, clerical and record keeping duties associated with patient care and treatment in the Emergency Room.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Receives telephone calls and greets customers in a positive and helpful manner.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Updated patient financial information to guarantee accuracy.
- Confirmed patient information, collected copays and verified insurance.
- Provide uninsured patients with information to receive financial assistance with medical bill.
- Ensures patient privacy and patient safety and report violators to supervisors.
- Maintained strict patient and physician confidentiality.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
July 2007 to April 2009
GC Services El Paso, Texas
Quality Analyst/Customer Service Representative
- Monitors customer calls and analyze results for company/regulatory compliance, provided on the spot assistance, and reported all trends to my manager as required.
- Assisted with the development of the call center's operations, quality and training processes.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Organized weekly meetings with Listener Care Representatives to provide feedback and gave recognition to those who excelled above standards.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained staff on how to improve customer interactions.
- Provided accurate and appropriate information in response to customer inquiries.
Education
05/21/2005 Central High School Macon, Georgia
High School Diploma,
High School Diploma
University
Grantham University Kansas City, Missouri
Associates of Art Business Administration
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