Customer High School

Wendy Hoss

Email: abpfpe@r.postjobfree.com

Address:

City: Tallahassee

State: FL

Zip: 32301

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Educational Background:

High School Dipolma from Florida State University, Tallahassee FL 1/2001 to 12/2006 (Ed. - Rehabilitation Counseling)

High School Dipolma from University of Georgia, Tallahassee FL 1/2001 to 11/2012

Job History / Details:

Summary

Objective: Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Experience

May 2010 to Current

Visual Innovations and Solutions Florida

Assistant Director

Provide counseling and training services to agency clients within the agency time frames.

Display sensitivity to the cultural and linguistic needs of the clients and families served.

Efficiently gather information from families and social services agencies to inform development of treatment plans and provide appropriate services.

Provide accurate and appropriate information in response to customer inquiries..

Collect customer feedback and make process changes to exceed customer satisfaction goals.

Provide comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.

October 2010 to October 2011

First Coast Vision Aids Jacksonville, Florida

Marketing and Sales Manager

Assisted customers with the selection and purchase of visual and speech devices by conducting in depth interviews to evaluate their needs as well as analyzing relevant medical information.

Connected clients with community service and resource agencies.

Provided accurate and appropriate information in response to customer inquiries regarding products and services in person and via telephone.

Developed and taught lessons to customer regarding use and care of new product purchases.

Documented product training outcomes, using Microsoft Word.

Ran reports and supplied data to fulfill customer report requirements.

Prepared costs estimates and invoices.

August 2008 to September 2010

Division of Blind Services Jacksonville, Florida

Rehabilitation Supervisor

Managed team of 14 of professionals.

Reduced and controlled expenses by analyzing expenditures and cutting spending that was above the allowable amount for the rendered service.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Evaluated case work and work performance of team members to ensure compliance with applicable state and federal laws.

Monitored individual team members expenditures to insure adherence to budgetary guidelines or goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Managed a $1 million annual budget.

Planned the efficient use of agency financial resources by seeking comparable benefits throughout the community.

June 2005 to August 2008

Jacksonville, Florida

Senior Rehabilitation Specialist

Established customer eligibility for government sponsored job placement services.

Provided planned services required for job ready status, evaluated and determined client vocational goals, prepared client for job search activities.

Documented all case related activities using the agency's case management software.

Created correspondence using Microsoft Word software.

Performed community outreach activities to promote increased referrals.

Established trust relationships with employers to optimize placement of individuals with disabilities.

Completed all necessary caseload management duties in a timely manner in order to comply with applicable state/federal laws.

Education

2006 Florida State University Tallahassee, Florida

M.S Ed. - Rehabilitation Counseling

2000 University of Georgia Athens, Georgia

B.S. Ed Secondary Education

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