Customer Service Sales

Donna Powell

Email: ********@*********.***

Address:

City: White Hall

State: AR

Zip: 71602

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Executive with 16 years of Healthcare experience. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management. Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.

Educational Background:

High School Dipolma from UALR, Little Rock AR 1/2001 to 5/1990 (Marketing)

High School Dipolma from Dollarway High School, Little Rock AR 1/2001 to 11/2012

Job History / Details:

Executive Profile

High-performing Executive with 16 years of Healthcare experience. In-depth knowledge of healthcare operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.

Skill Highlights

Human resources management

Project management

Client account management

Public speaking talent

Customer retention

Marketing and advertising

Customer service

Office support (phones, faxing, filing)

Strong attention to detail

Resourceful and reliable worker

POS systems

Fashion knowledge

Cash register operations

Inventory control procedures

Energetic self-starter

Managed care contract knowledge

ICD-9

CPT and HCPCS coding

HIPAA compliance

Medical billing software

Strong planning skills

Strong work ethic

Leadership skills

Strong attention to detail

Multi-tasking

Customer service

Office support (phones, faxing, filing)

Excellent verbal communication

Maintains strict confidentiality

Knowledge of HMOs, Medicare and Medicaid

Billing and collection procedures expert

Core Accomplishments

Supervision

Supervised team of three staff members.

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Marketing

Implemented marketing strategies which resulted in 50 percentage growth of customer base.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Calendaring:

Planned all meetings and travel for CEO.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Professional Experience

August 2009 to March 2012

owner White Hall, AR

Owner

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

Received and processed cash and credit payments for in-store purchases.

March 2006 to August 2009

Active Mobility Supply Sherwood, AR

Office Manager/Sales Rep

Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Provided efficient customer service to clients.

Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Trained new employees on multiple medical billing programs and data entry software.

Managed incoming and outgoing calls for busy medical office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

Oversaw inventory and office supply purchases.

Attended trade shows and sales conferences.

Responded to all customer inquiries in a timely manner.

Scheduled and attended at least 25 appointments per week.

Organized joint sale calls with current customers and outside vendors.

Maintained friendly and professional customer interactions.

Answered customers' questions regarding products, prices and availability.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Guaranteed positive customer experiences and resolved all customer complaints.

January 2001 to March 2006

Bird and Bear Medical Little Rock, AR

Outside Sales Rep/Medical Documentation

Called on private doctor offices, hospitals and assisted living centers.

Responsible for presentations and marketing of medical equipment.

Managed and developed new accounts.

In-service on equipment and medical documentation.

Medicare, Medicaid and private insurance billing.

Medical documentation.

February 1995 to January 2002

UAMS Little Rock, AR

Executive Assistant for the Dean of College of Medicine.

Answer emails for the Dean

Made all travel arrangements.

PowerPoint Presentations

Organize Alumni functions.

Help medical students find residence programs.

Write grants for March of Dimes.

Transcribe for medical textbook.

Education

1992 UALR Little Rock, Little Rock, AR

Bachelor of Science Marketing

1985 Dollarway High School Pine Bluff, AR

High School Diploma

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