Customer Service Sales

William Phillips

Email: ********@*****************.***

Address:

City: Pinckneyville

State: IL

Zip: 62274

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. Ambitious and adaptable, willing to bring high performing multi-task-oriented skills to any ambitious employer.

Educational Background:

High School Dipolma from Cohoes High School, Cohoes NY 1/2001 to 6/2002 (General Academics)

Job History / Details:

Summary

Motivated customer service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. Ambitious and adaptable, willing to bring high performing multi-task-oriented skills to any ambitious employer.

Highlights

Inventory control

Top sales performer

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Customer service expert

Mediation capability

POS systems expert

[Food] knowledge

Food and beverage handling expert

Skillful kitchen staff trainer

American cuisine expert

Food cost control specialist

Back of house operations understanding

Strong customer relationship builder

Food preparation experience

Interviewing and training skills

Able to lift up to 50 pounds

Good personal hygiene

Works well under pressure

Alcohol knowledge

Basic knife skills

Energetic, friendly and enthusiastic

Ability to mediate disputes

POS systems

Listening skills

Reading comprehension skills

Written and oral communication skills

Fashion knowledge

Cash register operations

Loss prevention comprehension

Inventory control procedures

Up selling

Ability to communicate clearly

Math calculations aptitude

Cash handling

Special dietary needs expert

Neat and clean in appearance

On time and reliable

Personable and affable

Prior experience with Aloha POS system

Proficient in customer service

Schedule flexibility

Staff scheduling knowledge

Strong restaurant serving experience

Team-oriented

Willing to work late hours

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

April 2012 to September 2012

Darden Clifton Park, NY

Server

Responsible for all garnishes for main courses, pasta, soups and such. Drove food costs down by 33 percentage by effectively improving inventory procedures and reducing spoilage levels. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Performed all transactions in a cordial, efficient and professional manner. Portioned, arranged, and garnished food, and served food to waiters or patrons. Spoke with patrons to ensure satisfaction with food and service. Stocked bar with beer, wine, liquor, and related supplies.

February 2010 to August 2012

Friendlies Clifton Park, NY

Cook

Consistently stayed under monthly controllable expense budget. Supported all kitchen operations when chef was absent. Maintained daily cleanliness of broiler and fryers. Executed daily production lists and goals. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Performed other tasks as assigned by the sous chef or chef. Prepared food items. Stocked, organized, and cleaned kitchens and cooking utensils. Swept and scrubbed floors. Trained new employees. Turned or stirred foods to ensure even cooking. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Ensured food was stored and cooked at correct temperature. Assisted co-workers. Packaged take-out foods and served food to customers. Seasoned and cooked food according to recipes or personal judgment and experience.

November 2007 to February 2010

Hess Corp Cohoes, NY

Assistant manager

Earned management trust by serving as key holder, responsibly opening and closing store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Conducted weekly walkthrough's with the General Manager to discuss all interior visual displays including store window presentation. Assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Maintained cleanliness and presentation of stock room and production floor. Implemented marketing strategies which resulted in 12 percentage growth of customer base. Operated a POS system to itemize and complete an average of 1000 customer purchases per day. Guaranteed positive customer experiences and resolved all customer complaints. Handled ticket sales and prize rewards for New York State Lottery. Accurately balanced cash drawer after every shift. Worked as a team member performing cashier duties, product assistance and cleaning. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

May 2008 to November 2009

IHOP Clifton Park, NY

Cook

Supported all kitchen operations when chef was absent. Maintained daily cleanliness of broiler and fryers. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Placed food trays over food warmers for immediate service. Portioned, arranged, and garnished food, and served food to waiters or patrons. Prepared daily food items, and cooked simple foods and beverages. Stocked, organized, and cleaned kitchens and cooking utensils. Emptied garbage to dump site. Ensured food was stored and cooked at correct temperature. Cleaned and organized eating, service, and kitchen areas.

November 2006 to November 2007

Otto Cadillac Pontiac and Oldsmobile Albany, NY

Painter

Processed work orders and prioritized jobs. Planned work and determined appropriate tools and equipment. Responsible for promoting safe and clean working environment. Performed tear downs and Installs on cars. Located and reviewed paint codes on various vehicles. Spayed primer, base coat and clear coat on self prepped panels.

March 2004 to August 2006

Red Robin Clifton Park, NY

Server

Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Prepared checks itemizing total meal costs and sales taxes. Spoke with patrons to ensure satisfaction with food and service. Stocked service stations with items such as ice, napkins, and straws. Took food orders and relayed orders to kitchens or serving counters. Wiped tables and seats with dampened cloths, and replaced dirty tablecloths. Cleared and re-set tables at conclusion of each guest meal. Ensured established pars were maintained. Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays. Cleaned and sterilized equipment and facilities. Cleaned garbage cans with water or steam. Responsible for the production and plating of desserts. Accepted payment from customers and made change as necessary.

March 2003 to April 2004

Taco Bell Latham, NY

Crew Member

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.

October 1999 to June 2001

Northeast Health Cohoes, NY

Food Service

Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items. Consistently emphasized food quality and specialized baking techniques. Persistently strove for continual improvement and worked cooperatively as a team member. Prepared healthy, enjoyable breakfasts and dinners for diners. Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.

Education

2002 Cohoes High School Cohoes, NY

High School Diploma General Academics

Graduated in top 10 percentage of class.

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