Sales Customer Service

Wanda Medina

Email: abpfl4@r.postjobfree.com

Address:

City: Laurel

State: MD

Zip: 20708

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

An accomplished worker with over 10 years of diversified experience in the financial industry. proficient in an expert level in Spanish, Portuguese; Quick Learner with excellent attention to detail. Outstanding internal and external customer service. Capable of managing a wide range of administrative functions and consistently producing top quality work. Excellent interpersonal skills, strong initiative, sales savvy and wonderful people person. Also has certifications with AutoNation's school of finance, and Jim Moran & Associates; very well trained in Sales, Loss Mitigation, Property and casualty Insurance, management and am superbly detail oriented when it comes to any job assigned. VIP member for the Cambridge Who is Who network for star small business owners; I have been in their network for the past 3 years for excellence in my work performance, and customer satisfaction. Personal and Professional References, and any desired certifications are available upon reques t

Educational Background:

High School Dipolma from US Army, Fort Sam Houston TX 1/2001 to 8/2005 (Nutrition)

High School Dipolma from Glendale University, Fort Sam Houston TX 1/2001 to 11/2012

High School Dipolma from Glendale University, Fort Sam Houston TX 1/2001 to 11/2012

High School Dipolma from, Fort Sam Houston TX 1/2001 to 11/2012

Job History / Details:

Career Focus

An accomplished worker with over 10 years of diversified experience in the financial industry. proficient in an expert level in Spanish, Portuguese; Quick Learner with excellent attention to detail. Outstanding internal and external customer service. Capable of managing a wide range of administrative functions and consistently producing top quality work.

Excellent interpersonal skills, strong initiative, sales savvy and wonderful people person. Also has certifications with AutoNation's school of finance, and Jim Moran & Associates; very well trained in Sales, Loss Mitigation, Property and casualty Insurance, management and am superbly detail oriented when it comes to any job assigned.

VIP member for the Cambridge Who is Who network for star small business owners; I have been in their network for the past 3 years for excellence in my work performance, and customer satisfaction.

Personal and Professional References, and any desired certifications are available upon request

Summary of Skills

Client acquisition

Value analysis

Internet marketing

Online marketing strategies

Excellent time management skills.

Persuasive.

Microsoft Outlook, Word and Excel.

Deadline-oriented.

Top-rated sales performance

Negotiation skills.

Needs assessment expert.

Meticulous attention to detail.

Effective workflow management.

Focused on customer satisfaction.

Accomplishments

Sales and Marketing

Increased annual gross sales by 15 percentage .

Developed direct mass mailings which resulted in 8 percentage growth of customer base.

Client Interface

Managed accounting close, accounts payable, and financial reporting for multiple clients.

Reporting

Prepared complex financial statements, and interim/annual reports for retail and service businesses.

SEO/SEM Strategies

Increased website traffic by 60 percentage to over 30K daily views through effective meta-tagging, blogging and search engine submissions.

Account Management

Managed over 70 large accounts for advertising agencies and brand advertisers.

Successfully grew advertiser budgets by 100 percentage and advertiser spending by 150 percentage in 1.5 years.

Reduced staff turnover by 35 percentage in one year by implementing several well-received team and morale-building programs.

Professional Experience

July 2009 to Current

AA US ENTERPRISES, LLC Beltsville, MD

General Manager

As the General Manager, my responsibilities where overseeing staff, gathering financial information from clients for review, Loss Mitigation for twenty-six different lenders in the US and have achieved Loan Modifications for over 180 families in the state of Maryland credit counseling and repair, budget planning and providing debt relief program options; managed a staff of 15 employees with responsibilities ranging from accounts receivable to customer service and internal issues.

Assisted countless families by removing and consolidating Debt.

Performed heavy bank reconciliations and cash flow statements.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

Reported and consolidated company financial performance.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Complied with federal, state and company policies, procedures and regulations.

Reconciled and reported discrepancies found in mortgage records.

January 2008 to June 2009

SAVEMTGCOM Gaithersburg, MD

Manager/ Loss Mitigation Department

Responsibilities included negotiating with mortgage lenders to modify the terms of a borrower's current mortgage and/or Facilitating the client with repayment plans to avoid foreclosure of their homes.

Gathered financial information from the client and reviewed documents for accuracy before submitting to the lender for final review (underwriting).

Worked closely with the client and their lender to ensure that the modification was processed in a timely manner to avoid impending foreclosure, collections specialist, Head negotiator and mitigation for the company; trained all new mitigation specialists for the company.

Un!ortunately, this company closed to due to economic reasons.

November 2006 to December 2008

AUTO SHOWCASEOF LAUREL Laurel, MD

Billing Specialist/ Finance Manager/Sales Manager

Responsibilities included profitability arid the welfare of the company's business and employees.

Daily duties included credit counseling, taking time to discuss educated options to customers in reference to major purchases; Presented logical deals to the financing company and banks.

Collected stipulations for the banks and ensured that all parties involved were in good standing.

Communicated with customers, employees and other individuals to answer questions and explain information.

Complied with federal, state and company policies, procedures and regulations.

Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.

Reported and consolidated company financial performance.

Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign.

February 2006 to October 2006

HSBC BANK Baltimore, MD

Account Executive/ Underwriting specialist

Managed the Top Selling branch in the region, achieving high customer satisfaction rates.

Received an internal audit score of 98 percentage satisfaction.

Assisted senior-level credit officers with complex loan applications.

Adhered to all federal and state compliance guidelines for retail mortgage lending.

Interviewed an average of 32 mortgage loan applicants per month.

Performed daily maintenance of the loan applicant database.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Educated customers on the variety of loan products and available credit options.

Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.

Exceeded quarterly sales goals by 40 percentage .

Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.

Unfortunately, this company closed to due to economic reasons.

October 2002 to November 2006

FOX CHEVROLET OF LAUREL Laurel, MD

Finance Manager/Sales Manager

Responsibilities included working directly with the General Manager and Finance Director; Managed 64 employees at of the largest and notably respected auto retail company "Autonation" in the US.

Facilitated the performance of the sales managers and employees by expertly overseeing every single deal that was presented to my attention; Operated as the "Gate Keeper" by ensuring that there were no paperwork errors; Prepared and maintained departmental information, including new bank rates, sales reports; contracts in transit reports, company profit and loss reports, expense reports and invoice payments; Reorganized the department's filing system to facilitate document retrieval.

Expertly handled one on one sales with customers and retail products.

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.

Operated a cash register to process cash, check and credit card transactions.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Replenished floor stock and processed shipments to ensure product availability for customers.

August 1996 to August 2005

UNITED STATES ARMY Fort Meade, MD

Hospital Food Nutrition Specialist/ Dietician

91M Hospital Nutrition Specialist: Served over 120 soldiers, supported 12 senior officers with their everyday tasks, acting as non-commissioned officer in charge of won department which provided assistance and distributed different meal plans for overweight soldiers, prepared and audited company supplies for Senior NCO, coordinated the purchase of meals for battalion soldiers, ensured that soldiers were combat ready for the countries welfare, supervised and trained soldiers on daily branch operations and established excellent working relationships with fellow soldiers; In addition to that, received numerous awards in recognition for outstanding performance in company drills while representing my company and country in Afghanistan in 2001; Received security clearance from the US Army.

Coordinated nutrition care with other members of the health care team and delegated responsibilities.

Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.

Established healthful and therapeutic meal plans and menus.

Consulted regularly with physicians on patients/soldiers weight and hypertension control measures.

Recommended program improvements and creation of innovative programs and services.

Maintained up-to-date knowledge about the latest research and trends through extended education and professional development courses.

Calculated nutritional requirements and assessed the adequacy of diet and nutrition support.

Served as a nutrition resource to departmental and health care staff to enhance nutritional services.

Recommended appropriate feeding schedules and methods to meet nutritional needs.

Education

1997 US Army Fort Sam Houston, TX

Diploma/Certification Nutrition

*Culinary arts coursework.

*Food Systems Management coursework.

*Certified Nutrition Consultant .

*Advanced coursework in Food Systems Management.

2006 Glendale University Glendale, CA

MBA Finance/Sales

*Minor in Sales.

* 3.6 GPA.Graduated Magna Cum Laude.

*Coursework in Professional Prospecting Skills.

* Negotitation 101 course.

Glendale University,

Bachelor of Marketing Finance,

Master of Business Administration Finance

Professional Affiliations

*Society for Marketing Professionals (SMP).

*Public Relations Society of America.

*Cambridge who is who from 2008- to present. (award given to up and coming hand picked small business owners and professionals).

*DMV Hispanic Community Leader Award in 2009 and 2010.

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