Customer Service High School

Shelia Mack-Hendricks

Email: ********@**-********-********.***

Address:

City: Dubach

State: LA

Zip: 71235

Country: USA

Phone: 318-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional/lead phlebotomist with ten years client interface experience.I am also a self-motivator experienced in working in fast-paced environments and a solid team player with great positive attitude.

Educational Background:

High School Dipolma from Dubach High, Dubach LA 1/2001 to 5/1990 (general studies)

High School Dipolma from Louisiana Technical College NCC, Dubach LA 1/2001 to 10/2012

High School Dipolma from Dubach High School, Dubach LA 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with ten years client interface experience.I am also a self-motivator experienced in working in fast-paced environments and a solid team player with great positive attitude.

Core Strengths

Ensured employees provided excellent customer service to all donors.

Telephone inquiries

Telecommunication skills

Inventory control

Seasoned in conflict resolution

Creative problem solver

Energetic work attitude

Courteous demeanor

Opening/closing procedures

Active listening skillsMulti-line phone talent

Customer service expert

Shipping and receiving professional

Large cash/check deposits expert

Quick learner

Active listening skills

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding operations, product, promotions and orders.

Customer Assistance

Worked with company to diligently complete all assigned tasks, working overtime as needed.

Work Experience

July 2001 to July 2011

BioMat Plasma Services Ruston, La.

Customer Service Representative/Phlebotomist Area Lead

Earned management trust by serving as key holder, responsibly opening and closing center.Described product to customers and accurately explained details and care of donors.Conducted weekly walk through with the Manager to discuss all interior visual displays in the center.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.Accurately balanced cash drawer after every shift.

Implemented necessary changes based on evaluation of staffing requirements and floor assignmentsDemonstrated ability to lead and motivate outstanding health care teams. Provided patient education.Supervised staff of 10 employees.Educated patients about their treatments. Participated in unit based Quality Assurance Program.Tested patients' blood glucose levels.Cleaned and sterilized instruments and disposed of contaminated supplies.Maintained all confidential personnel files, licensing and CPR compliance records.Organized, updated and maintained over 200 patient charts.Performed testing and sent specimens for laboratory or outside testing.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Monitored patient reactions to donations and carefully documented progress.Implemented new floor assignments based on evaluation of staffing requirements.Monitored lunches, breaks and shift needs. Knowledgeable in working with auto-c pheresis machine and centrifugation of blood samples.

After being at the company several years I was trained as an assistant manager for one year before resigning the position and job in which I returned three months later to focus on a greater need in the facility due to shortage of employees. Upon my return I received numerous continuing education credits as well as being certified as a laboratory technician and quality assurance associate. As a quality associate I was ultimately responsible for the final review of all records in the company including but not limited to testing, product shipment, donor safety issues incoming and outgoing under the supervision of the Quality Supervisor.

May 2007 to August 2007

Basic Your Best Buy Monroe, La.

Telemarketer

Inbound call center responsible for taking orders from customers, resolve customer complaints, give customers information about products and data entry. Solicit orders goods or services over the telephone.

September 2000 to July 2001

North Monroe Medical Center Monroe, La.

Phlebotomist

Responsible for blood draws, collecting various blood samples from patients, monitoring blood glucose and data entry.

December 2005 to December 1999

ConAgra Poultry Farmerville, La

Deboner

Use hand tools to perform routine cutting and trimming of meat and poultry.

Educational Background

2010 Louisiana Technical College NCC Ruston, La.

certification Pharmacy Technician

2000 Louisiana Technical College NCC Farmerville, La.

certification phlebotomy

1990 Dubach High School Dubach, La.

High School Diploma general studies

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