Customer Service Manager

Cedric L Reese

Email: ********@*****************.***

Address:

City: Tigard

State: OR

Zip: 97223

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My career focus is in management. For the past three years I have been a full time adviser to the Presidents of Professional Towing LLC and Beaverton Automotive Repair Centers. I am eager for an opportunity to expand my opportunities as a professional in other fields. QUALIFICATIONS: I am experienced in management, sales and customer service. I enjoy interacting with people. Extremely resourceful, relate well with people from all walks of life, adding diversity to my arsenal in customer service and team relations. I adapt fast, self starting, focused and motivated to take charge in many environments. I can handle complex task with ease and confidence. My extensive training gears me to meet client's needs thoroughly and efficiently. Persistent in meeting goals and I deeply enjoy working in great sales team atmospheres, as well to help the existing team to achieve or exceed existing goals. A major strength that I would bring to this organization, is I my successful experience as a full time General Manager, Assistant Manager, Service adviser and Leader with different organizations, and many other skills. I am confident that I can be a valuable asset to both this firm and the consumer. My strong background In Management, will improve everyone that I am associated with. I welcome the opportunity to interview with your corporate team and look forward to hearing from you in the close and near future. Thank you for you time and consideration. Sincerely, Cedric L. Reese

Educational Background:

High School Dipolma from University of Phoenix, Las Vegas NV 1/2001 to 7/2009 (Business Arts)

High School Dipolma from Nueva Vista High School, Las Vegas NV 1/2001 to 10/2012

Job History / Details:

Career Focus

My career focus is in management. For the past three years I have been a full time adviser to the Presidents of Professional Towing LLC and Beaverton Automotive Repair Centers. I am eager for an opportunity to expand my opportunities as a professional in other fields. QUALIFICATIONS: I am experienced in management, sales and customer service. I enjoy interacting with people. Extremely resourceful, relate well with people from all walks of life, adding diversity to my arsenal in customer service and team relations. I adapt fast, self starting, focused and motivated to take charge in many environments. I can handle complex task with ease and confidence. My extensive training gears me to meet client's needs thoroughly and efficiently. Persistent in meeting goals and I deeply enjoy working in great sales team atmospheres, as well to help the existing team to achieve or exceed existing goals. A major strength that I would bring to this organization, is I my successful experience as a full time General Manager, Assistant Manager, Service adviser and Leader with different organizations, and many other skills. I am confident that I can be a valuable asset to both this firm and the consumer. My strong background In Management, will improve everyone that I am associated with. I welcome the opportunity to interview with your corporate team and look forward to hearing from you in the close and near future. Thank you for you time and consideration. Sincerely, Cedric L. Reese

Summary of Skills

I am proficient in Microsoft word, excel and power point spreadsheet presentations, with decent to exceptional typing skills

I have knowledge in software programming, spy ware, virus detection and removal, rouge viruses, key loggers, security breach detection, hardware installation ect..

Accomplishments

Professional Experience

October 2009 to Current

Beaverton Automotive Centers LLC Beaverton, OR

General Manager

I manage a multi million dollar company with three distinct divisions Towing, Automotive and the second largest AAA provider in Oregon and Central Oregon I manage 23 employees and my daily responsibilities consist of scheduling and vacation approvals, damage control, customer relations, conducting company meetings, management team meetings and agendas, strategic planning. Ensure that the sales, battery, dispatch and safety divisions of the organization run smoothly with minimum risk. Oversee Company equipment updates and maintenance scheduling, company relationship building and enhancements. HR support and development while managing other managers and leaders within the organization. Margin and percentage overviews company monthly/yearly projections, profit loss prevention. Disciplinary document writing and updating, company policy enforcement..

Other responsibilities are to maintain the automotive division, shop flow, client challenges and profit increases, sales and technician development.

Salary 62,000 annually.

May 2006 to September 2009

Ramona Tire Inc Hemet, CA

Service Adviser/Assistant Manager

Working full service automotive shop, help manage15 employees Duties include purchasing parts, returning and receiving parts. distributing work to technicians, controlling back shop cost.

Other duties are inspecting vehicles and selling preventative maintenance items and services, helping my team get better while improving myself. Night time close of the store, process all receipts, run the numbers for the current days sales, secure all cash and checks in safe for the next day deposits.

I am also responsible for daily paper work to keep the files and credits up to date and accurate.

Salary 33,000 annually.

January 2005 to September 2006

Domino's Pizza Hemet, CA

Delivery Driver/Supervisor

Domino's Pizza.

Working part- time 6 days a week, I made pizzas, prepared salads, prepped dough for shifts, customer service, answered phones took orders, assisted general manager in managing in store operations.

Annually income plus tips 29,200.

June 2002 to August 2004

Southern Elegance Limo Service Menifee, CA

Limousine Escort/ Event planner

Job description and duties; I was in charge of pick ups of clients to escort them to various restaurants, events, proms ect.

Also to assure the best customer service & atmosphere to the client. Planned events with the owner of the company which built repeat business and increased company sales.

Annually income plus tips 30,800.

May 1998 to September 2003

Pizza Hut Las Vegas-Murrietta, NV-CA

Driver/CSR

Working full- time 6 days a week, I made pizzas, prepped dough for the next day, customer service, phone and production control, cleaned and performed the day to day maintenance in the various stores.

Annually and tips 31,200.

June 1998 to December 2000

Ewing Brothers Towing Las Vegas, NV

Towing Operator

Job description and duties; to maintain my service towing vehicle to keep it clean and in good shape, provided towing and recovery 24 hours a day to clients in the Las Vegas, metropolitan area.

In this we also provided assistance to the police department and every 6 months we worked with the Nevada highway patrol.

Annually 40,000.

Education

2009 University of Phoenix,

Associate of Arts Business Arts

Nueva Vista High School Riverside, CA

Diploma English

I graduated with a 3.5 grade average and majored in English studies.

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