Manager Sales

Ryan Reeves

Email: ********@*****-*******.***

Address:

City: Columbus

State: OH

Zip: 43201

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Sales management professional with prior experience in Call Center Management, Branch Management, and at the Regional Management level.

Educational Background:

High School Dipolma from Marcellus, Marcellus MI 1/2001 to 6/1999 (General)

Job History / Details:

Summary

Sales management professional with prior experience in Call Center Management, Branch Management, and at the Regional Management level.

Highlights

Sales Manager

Call Center Management

Change Agent

Sales trainer

Operations Management

Auto Dialer Management

Accomplishments

While working for National City/PNC I was promoted to create an outbound retail call center that was proven to be very effective especially on the lending side with strong cross sell numbers.

Assisted in driving customer and employee engagement survey results to a very high level during the merger with PNC from National City.

Managed a Branch that was not performing and in a matter of 60 days I had worked to bring in the right people and coach those up to helping with the task to making the branch successful. We drove results to make the branch the top in the region for eleven consecutive months before I was promoted to a Regional Sales Support Manager.

Experience

January 2002 to April 2006

National City Bank Kalamazoo, MI

Collection Manager

Managed 30 Credit Card collectors

Managed dialer campaigns to drive results

Ran contests to motivate employees toward results

Coached employees up and out when necessary

Overall responsibility for over 100 employees

Managed to compliance and OCC guidelines

April 2012 to 10/29/2012 12:00:00 AM

KEMBA Financial Credit Union Columbus, OH

Branch Manager

Manager or largest branch in network

Over 20,000 transactions ran by branch monthly

After only three months results have gone from below standards to above in almost every measured category

Successfully recruited new employees as needed

Quickly proven to be a leader within the company

April 2006 to September 2007

National City Bank Kalamazoo, MI

Outbound Sales Manager

Started department from the ground up.

Hired the first 12 FTE and grew to 60 FTE in just over a year

Managed to drive lending results higher than that of another outbound sales center within National City allowing for internal calibration

Created Sales Scripts and Strategies

Worked with all lines of business to discuss new campaigns for the sales group.

Recognized for over 150 percentage of goal the first year and nominated for the Excel award by an EVP within the company.

Kept attrition below 10 percentage much better than call center industry standard

September 2007 to August 2009

National City Bank Kalamazoo, MI

Branch Manager Vice President

Managed the Main office in Kalamazoo

Quickly turned the branch from a non performer to one of the top performers in the Market.

Became a leader in the community by being involved with various boards and volunteer opportunities

Won many small business relationships by effective networking

August 2009 to April 2010

National City/ PNC Bank Kalamazoo, MI

Regional Sales and Service Support Manager

Promoted to this position that PNC introduced to National City

Managed sales activities of 28 Branch Managers along side two Regional Managers

Coached Managers to results and coached the coach to help them improve their coaching skills and overall performance

Ran Sales contests across all Branch offices

Worked on Many Projects that covered the market of over 120 offices as asked by the Market Executive

Trained every employee in my regions in all day sessions on the PNC Sales Conversation

May 2010 to September 2010

Fifth Third Bank Kalamazoo, MI

Branch Manager

Managed High profile office

Quickly made staffing changes as needed so we could get to desired results

Drove the branch to get involved in community activities which drove sales results

Often called a "Courageous Leader" by the Regional President after making tough staffing decisions

September 2010 to April 2012

Huntington National Bank Columbus, OH

Outbound Lending Manager

Managed an outbound lending group with about 45 FTE

Utilized previous experience to coach the supervisors to become better coaches to the sales reps

Drove results from about 23MM a month to 28MM a month consistently

Asked to Manage Mortgage Collections after the department I here to work in was cut during major layoffs.

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