Customer Service High School

Donna Lucas

Email: abpfgp@r.postjobfree.com

Address:

City: North Huntingdon

State: PA

Zip: 15642

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have owned and operated 7 of my own restaurants over the last 15 years.

Educational Background:

High School Dipolma from West Mifflin Area High School, West Mifflin Century Mall PA 1/2001 to 6/1990 (General)

Job History / Details:

Executive Profile

I have owned and operated 7 of my own restaurants over the last 15 years.

Skill Highlights

Human resources management

ServSafe certified

Food handlers card

Focused and disciplined

Focus on portion and cost control

Inventory management familiarity

Restaurant management

Good with numbers and math

Supply ordering

Back of house operations understanding

Strong customer relationship builder

Ability to communicate clearly

Ability to handle/resolve problems

Management and leadership experience

Neat and clean in appearance

On time and reliable

Strong restaurant serving experience

Team-oriented

Customer service

Service-oriented team player

Able to follow instructions and established procedures

Able to handle food products frequently

Food handling knowledge

Food preparation experience

Food safety certified

General knowledge of computer software

Works well under pressure

Able to work in a fast paced environment

Able to work with hands continuously

Natural leader

Strong work ethic

Customer-oriented

Strong leader

Inventory control and record keeping

Full service restaurant background

Results-oriented

Operations management

Adaptable

Bar management

Inventory management proficiency

Food and beverage handling expert

Skillful kitchen staff trainer

Successful kitchen staff supervisor

Cash handling

Personable and affable

Proficient in customer service

Staff scheduling knowledge

Highly motivated to work in a customer service oriented job

Interviewing and training skills

Knowledge of basic food preparation

Willing to work under pressure

Good personal hygiene

Preparation of various food items

Uses proper sanitation practices

Alcohol knowledge

Consistently complies with polices and procedures

Energetic, friendly and enthusiastic

Excellent interpersonal skills

Core Accomplishments

I have owned and operated 7 of my own restaurants in the last 15 years.

I started when I bought a small failing store front take-out and turned it into 7 full scale restaurants and bars with over a million dollars in sales annually.

Professional Experience

September 1997 to November 2012

Lucas' Family Restaurant North Huntingdon, Pa

Restaurant Owner, Manager

I have been an owner, operator of 7 of my own restaurants for 15 years. I have handled all aspects of the business.

Some of the areas that I have handled include but are not limited to the following:

*Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

*Scheduled and directed staff in daily work assignments to maximize productivity.

*Efficiently resolved problems or concerns to the satisfaction of all involved parties.

*Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

*Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

*Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

*Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

*Developed and maintained exceptional customer service standards.

*Ensured proper cleanliness was maintained in all areas of the bar and front of house.

*Optimized profits by controlling food, beverage and labor costs on a daily basis.

*Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

*Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

*Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

*Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

*Carefully prepared weekly payroll to keep up with projected revenue for the week.

*Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

*Managed accounts payable, accounts receivable and payroll.

*Counseled and disciplined staff when necessary.

Education

West Mifflin Area High School West Mifflin, Pa

GED General

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