Customer Service Manager

Tonna McNary

Email: ********@*************.***

Address:

City: Oblong

State: IL

Zip: 62449

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To use my skills in a professional environment where I can achieve a high level of excellence in my position and attain personal growth with support from co-workers and management

Educational Background:

High School Dipolma from Eastern Illinois University, Charleston IL 1/2001 to 5/1987 (Elementary Education)

Job History / Details:

Career Overview

To use my skills in a professional environment where I can achieve a high level of excellence in my position and attain personal growth with support from co-workers and management.

Core Strengths

Manager for three companies. Supervisor for approximately 15-20 employees at each job position. Good working relationship with employees and management.

Very good verbal and personal skills, customer service and maintaining good relationships with outside sales and advertisers.

Accomplishments

Education:

1983-1985 Lincoln Trail Community College, Robinson, IL

1985-1987 Eastern Illinois University, Charleston, IL

Work Experience

January 2012 to September 2012

Duckwall-ALCO Newton, IL

Operations Manager

Responsible for all accounts, purchase journal, receiving, inventory and daily store operations. Performed customer service, ordering from outside vendors, management of accounts, and assisted management in book keeping, cashier work, computer and office machinery. Supervised employees in daily activities, closing procedures, planograms, and product sales. Was in charge of store payroll and coordination of employees schedules.

September 2011 to February 2012

Robinson Daily News Robinson, IL

Accounts Receivables

Responsible for Accounts Receivables, billing and maintaining accounts related to the business.

Responsible for newspaper layout, ad placement and design.

Customer service, maintaining good relationships with outside sales and advertisers.

Worked with various computer and office machinery, and familiar with various book keeping programs.

August 2007 to July 2008

Clifton Elementary School Chattanooga, TN

Elementary Teacher

Instructed and managed approximately 15 students in the areas of Math, Science, Social Studies, Reading and Language Arts.

Collaborated with other faculty and coordinated activities to follow state standards, curriculum and guidelines.

Maintained a high level of instruction and achievement for students in fourth grade classroom through diversity and challenged students to reach academic excellence.

Participated in continuing education classes to build my skills as a classroom instructor.

Educational Background

1987 Eastern Illinois University Charleston, IL

Bachelor of Science Elementary Education

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