Customer Service Manager

Nicole Schaeffer

Email: abpfe2@r.postjobfree.com

Address:

City: Valencia

State: PA

Zip: 16059

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced in customer service, I am an eager manager looking for something new to embark on. I have had many years of experience working with both crew members and customers. I am very outgoing and willing to learn new things and new ways to improve customer service in any job that I work. I am great at leading others to improve their work and have a lot of experience with leadership. I am excited for new experience and expanding my horizon in customer service.

Educational Background:

High School Dipolma from Lock Haven University of Pennsylvania, Lock Haven PA 1/2001 to 12/2010 (Business Administration with a concentration in Management)

High School Dipolma from Mars Area Senior high school, Lock Haven PA 1/2001 to 10/2012

Job History / Details:

Summary

Experienced in customer service, I am an eager manager looking for something new to embark on. I have had many years of experience working with both crew members and customers. I am very outgoing and willing to learn new things and new ways to improve customer service in any job that I work. I am great at leading others to improve their work and have a lot of experience with leadership. I am excited for new experience and expanding my horizon in customer service.

Highlights

Excellent time management skills

Skilled trainer

Effective workflow management

Focused on customer satisfaction

Microsoft Outlook, Word and Excel

Scheduling

Deadline-oriented

Training and development

Accomplishments

Increased management team by 100 percentage by creating a consolidated training plan that allowed the managers to be trained in three sessions with enough knowledge to perform their job well.

Experienced in creating schedules for over 50 crew members and management personnel that are efficient for labor purposes and enough staff to accommodate sales.

Experienced in keeping inventory and completing truck orders to ensure enough product in the store to accommodate sales.

Experience

December 2007 to Current

McDonald's Allison Park, PA

Second Assistant Manager

Transferred from another store, assisted in opening a new store.

Completed schedules for over 50 crew members and managers for over a year.

After graduating college in 2010, became a second assistant manager in six months.

Successfully managed a crew of over 50 members.

Created a management trainee program that made the training process much faster and still allowed the trainees to absorb the necessary information to do their jobs well.

September 2008 to April 2009

Burger King Lock Haven, PA

Cashier

Basic crew duties

Assistant customers on a daily basis.

November 2004 to December 2007

McDonald's Gibsonia, PA

Manager trainee

Started as crew and moved quickly through learning all positions.

Became a crew trainer in under a year.

Helped improve the training program.

Education

2010 Lock Haven University of Pennsylvania Lock Haven, PA

Bachelor of Science Business Administration with a concentration in Management

Dean's List for two semesters

Coursework in Business Administration, Finance and Marketing

3.0 GPA

2006 Mars Area Senior high school Mars, PA

High School Diploma

3.45 GPA

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