Customer Service Sales

Merchandising, Sales, Management, Driver (Milwaukee)

Date: 2012-10-25, 8:51PM CDT

abpfai@r.postjobfree.com

Milan Djurina

**** *. ******* ***** *** Milwaukee, Wisconsin 53221 Cell 414-***-****

abpfai@r.postjobfree.com Home414-***-****

QUALIFICATIONS

Twenty five years of sales and service management experience

Strong background in customer service, training and office automation.

Strong communication, motivation, liaison and leadership skills.

Strong selling and closing skills.

Strong typing skills 70+ words/minute

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PROFESSIONAL EXPERIENCE

WIAA/WSA/USSF/MYRSL Wisconsin 1980-present

Soccer Referee

Responsible for all actions on and off the field by players, coaches and spectators

Croatian Societies of Milwaukee/501C3 non for profit organization

Public Relations/Donations

Responsible for Soliciting donations for the Croatian Societies 6/01/2001-Present

Quicksilver

Delivery Driver/Medical Transport Wisconsin 10/10/2012-Present

Rosen Nissan Wisconsin 10/4/2009-12/2/2009

Auto Sales

Jdbyrider-Russ Darrow Group Wisconsin 3/20/99-9/19/2009

Auto Sales

Demonstrated the ability to consistently sell 15-30 cars per month for the last nine years.

Reached the Presidents Club every year since the start date.

Worked with financing credit challenged customers.

Had the highest closing percentages in the company.

Walgreens Wisconsin 6/92-3/99

Manager

Managed and implemented "common bond" strategies in support of our corporate goals.

Merchandised for maximum profits through continuous improvements in customer service and quality of products.

Coached employees to pursue excellence in customer service, thus resulting in increased sales.

Human resource management.

Interface with various corporate merchandisers to increase sales in the store.

Account for store deliveries made by vendors and other businesses.

Restore and maintain an appealing sales floor.

Re-merchandise or reset departments in the store according to corporate requirements.

Development and training of employees to meet store needs and goals.

Resolving conflicts between employees and/or customers.

Responsible for balancing daily cash flows and cash counts on employees.

Ordered corporate deliveries by using "SIMS" and "Telxon" ordering systems.

Help check out customers when necessary.

McDonalds Corp Wisconsin 8/87-11/98

Swing manager

Planned, developed, coordinated and directed the efforts of up to 12 employees during some of the busiest hours in the fast food giant.

Insured the quality and production of menu items served.

Accountable for balancing daily sales verses staffing needs.

Made sure store was clean and presentable at all times for complete customer satisfaction.

Coached a team to reach for higher standards of quality, cleanliness and service to delight of our customers.

Family Business Wisconsin 7/83-6/05

Event manager

Planned coordinated special events while insuring profits.

Led the efforts of waiters and waitresses to establish excellence in all aspects of customer service.

Organized and implemented activities during special occasions.

Surveyed patrons to insure excellent customer service.

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EDUCATION

Associate of Business Management

Milwaukee Area Technical Institute Wisconsin 1991

REFERENCES

References and additional information will be provided upon request.

Contact this candidate