Customer Service High School

Nefredia White

Email: ********@***********.***

Address:

City: Columbus

State: OH

Zip: 43219

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Telephone banker and dedicated employee with high integrity, strong work ethic and great leadership skills.

Educational Background:

High School Dipolma from Columbus State Community College, Columbus OH 1/2001 to 1/2004 (dental assistant)

High School Dipolma from Thomas Jefferson High School, Columbus OH 1/2001 to 10/2012

Job History / Details:

Career Focus

Enthusiastic Telephone banker and dedicated employee with high integrity, strong work ethic and great leadership skills.

Summary of Skills

computer literate

multi-task management

customer needs assessment

budgeting

scheduling

auditing

customer satisfaction

leadership

able to resolve conflict effectively

Accomplishments

Telephone Banking

assist customers with their balances and transfers.

ordered checks and debit cards.

resolved customers concern with professionalism and courtesy.

Servicing The Online Customer

Assisted customers with enrolling in chase.com

worked with customers to navigate the chase website

reset user id's and password for both chase.com and verified by visa.

explain and demonstrate how to work chases online products.

Help customers to troubleshoot their system.

Professional Experience

February 2012 to Current

JPMorgan Chase Columbus, Ohio

Telephone Banking

assist customers with their banking needs and with their concerns.

September 2010 to February 2012

Holiday Care Center Columbus, Ohio

Toddler Teacher

work with ages 18months to 3years to develop social skills, learning skills, personality, behavior and cognitive skills to prepare for preschool. teaching how to say and spell their name, colors,shapes, numbers and how to use the potty.

March 2010 to November 2011

Priceline.com Columbus, Ohio

Customer Service Representative

Assisted customers with booking hotels, air travel, car rentals and vacation packages.

January 2007 to June 2010

Walmart Whitehall, Ohio

Customer Service Manager

manage the everyday operations of the front end which included overseeing the cashiers, customer service, and maintenance staff.

change registers and audit them for accuracy.

resolve customer concerns with ease.

assist management with sales.

Education

Columbus State Community College Columbus, Ohio

Associate of Science dental assistant

12 Thomas Jefferson High School Brooklyn, New York

High School Diploma law

Professional Affiliations

Chase Good Works Volunteers.

Candidate Resume - Terry Cleary

Contact Information -

Email: ********@**************.***

Address:

City: Laurys Station

State: PA

Zip: 18059

Country: USA

Phone: 484-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I own my own Computer Repair/ Technical Support company. I do everything from doing the books, repairs, and answering calls with technical support. I also oversee with the training of my employees.

Educational Background:

High School Dipolma from New Start High School, Clearwater FL 1/2001 to 6/2010 (General)

High School Dipolma from St Petersburg College, Clearwater FL 1/2001 to 10/2012

Job History / Details:

Executive Profile

I own my own Computer Repair/ Technical Support company. I do everything from doing the books, repairs, and answering calls with technical support. I also oversee with the training of my employees.

Skill Highlights

Call Center

Leadership/communication skills

Contract negotiations

Research and analysis

Operations management

Profit and loss statements

Budgeting expertise

Employee relations

Self-motivated

Customer-oriented

Hard worker

Leadership

Customer service

Staff Training

Core Accomplishments

I have my degree in Criminal Justice.

Professional Experience

February 2007 to March 2009

Fed Ex/ UPS Oldsmar, Florida

Customer Service Manager

I Managed team of [5] of professionals. Answered phones. Oversaw daily projects. Customer service questions.

August 2009 to October 2012

T's Computer Repair Clearwater, Florida

Owner/Technical Support

I did call center like calls/technical support. Managed books. Repaired and fixed computers. Oversaw employee tasks. Customer service relations.

March 2009 to August 2009

Eagles Country Club Odessa, Florida

Customer Service

Customer service, assisted with kitchen duties.

Education

2010 New Start High School Clearwater, Florida

High School Diploma General

3.2 GPA.

2012 St Petersburg College St Petersburg, Florida

AA Criminal Justice

Criminal Justice 3.3 GPA.

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