Customer Service Sales

Trenny Parham

Email: ********@*****************.***

Address:

City: Oconomowoc

State: WI

Zip: 53066

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 20 years in a demanding environments as a Customer Service Representative. Results-driven, personable and professional Customer Services Representative with the ability to establish long lasting rapport with clients. Energetic, and reliable team player. Excellent telephone etiquette.

Educational Background:

High School Dipolma from UW Steven Point, Stevens Point WI 1/2001 to 12/1991 (Interior Design)

Job History / Details:

Career Overview

Excellent communicator with 20 years in a demanding environments as a Customer Service Representative.

Results-driven, personable and professional Customer Services Representative with the ability to establish long lasting rapport with clients.

Energetic, and reliable team player.

Excellent telephone etiquette.

Core Strengths

Excellent communication skills

Trusted key holder

Energetic work attitude

Exceptional communication skills

Quick learner

Training development aptitude

Multi-line phone usage

Invoice processing

Credit card processing

Cash flow management

Telephone inquiries

Top sales performer

Creative problem solver

Accomplishments

Consistently received positive feedback from clients and created repeat business by developing long-term relationships with them.

Handled guest complaints, maintaining a positive experience for all.

As sales associate repeatedly achieved sales quotas worth incentive rewards

Received store of the month three times in 1 year while managing

Received Teacher of the Year second year at the center

Work Experience

August 2006 to August 2012

Extended Love Child Development Center Kenosha, WI

Lead Teacher

*Created and implemented curriculum with multiple components.

* Responsible for children's daily care

* Communicated effectively with coworkers and parents regarding child's daily activities, and behavior, or anything required

*Maintained state and center required continuing education and safety credentials

September 2000 to June 2006

Pendleton Woolen Mills Gurnee, IL

Store Manager

*Organized weekly sales reports for the sales department to track product success.

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Described product to customers and accurately explained details and care of merchandise.

*Answered questions regarding store and products, while maintaining. *Maintained up-to-date knowledge of store policies.

*Trained new employees by providing knowledge store tasks and policies.

*Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

January 1996 to July 2000

Eddie Bauer Omaha, NE

Lead Sales Associate/Keyholder

*Responsible for personal sales goal per shift

*Train other sales associates on sales techniques, product knowledge, cash register, policies and procedures of sales and returns, etc

*Maintain Visual Merchandise displays, product presentations

*Open store, create printed sales reports, open cash registers, and process into the computer prior sales information

*Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

*Cross-trained and provided back-up for other customer service representatives when needed.

*Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

*Able to run several registers to accommodate multiple customers.

September 1993 to November 1994

Eddie Bauer Chicago, IL

Sales Associate/Keyholder

*First line interviewer for various open positions within store

*Train other sales associates on sales techniques, product knowledge, cash register, policies and procedures of sales and returns, etc

*Maintain Visual Merchandise displays, product presentations

*Open store, create printed sales reports, open cash registers, and process into the computer prior sales information

*Ensured superior customer experience by addressing customer concerns, resolving problems on the spot.

*Able to run several registers to accommodate multiple customers.

February 1992 to August 1993

Char's Hallmark Shops Pewaukee/Franklin, WI

Store Manager

*Hiring, training, maintaining staff

*Ordering, maintaining merchandise for store

*Train other sales associates on all aspects of sales, products, policies and procedures

*Open store, create printed sales reports, open cash registers, and process into the computer prior sales information

*Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

*Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

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Educational Background

1991 UW Steven Point Stevens Point, WI

Bachelor of Arts Interior Design

The courses were developed to allow the graduate to be equipped to:

*Establish wants and needs of client for design services

*Develop plans and implement products based on needs and services

*Maintain budgets

*Oversee production and development of design plans and products

*Adapt to situations and events of conflict

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