Customer Service Sales

Nickell Clarke

Email: ********@*************.***

Address:

City: Baltimore

State: MD

Zip: 21214

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Marketing Manager with 2 years fast-paced customer service and 1 year in call center environments. Superior computer skills and telephone etiquette. Personable and professional under pressure.

Educational Background:

High School Dipolma from Community College of Baltimore County, Essex MD 1/2001 to 10/2012 (Dental Hygiene)

High School Dipolma from Randallstown High, Essex MD 1/2001 to 10/2012

Job History / Details:

Career Overview

Qualified Marketing Manager with 2 years fast-paced customer service and 1 year in call center environments. Superior computer skills and telephone etiquette. Personable and professional under pressure.

Core Strengths

Top sales performer

Telecommunication skills

Conflict resolution

Prioritization skills

Client relations

Typing

Credit card processing

MS Windows proficient

Multi-line phone talent

Data entry

Email

Filing

Microsoft Office

Strategic sales

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

May 2006 to November 2006

Comcast White Marsh, Maryland

Customer Accounts Executive

Maximize the sale and retention of cable, Internet, and phone products to new and existing customers by meeting or exceeding specific departmental and individual goals. Took pride in maintaining store operations, ensuring a positive store experience for other employees and customers. Processed transactions quickly and without errors while utilizing the computerized point of sale system to complete cash transactions and maintain member accounts.

March 2004 to April 2006

United Equity Mortgage Bankers Towson, Maryland

Marketing Manager

Managed and motivated 30 call center employees. Developed strategies with the goal of maximizing the company's profit while ensuring the company's customers were satisfied. Monitored trends that indicated the need for new products and services. Coordinated sales distribution by establishing quotas, goals, and created training programs for sales representatives. Analyzed sales statistics gathered by staff to determine potential sales and monitored the preferences of the customer.

February 2003 to March 2004

United Equity Mortgage Bankers Towson, Maryland

Senior Marketing Representative

Answered an average of 130 calls per day. Managed quality communication addressing customer inquiries. Used open-ended questions and applied product knowledge to assess customer needs. Resolved problems and provided new product information. Helped drive sales goals and achieved monthly quota figures. Ranked as most effective department sales representative out of 65 representatives. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed quality communication, customer support and product representation for each client.

Education

2012 Community College of Baltimore County Essex, Maryland

Dental Hygiene

Nominated for international honor society Phi Theta Kappa membership.

GPA 3.53

Computer Applications Certificate (Word, Excel, PowerPoint, and Access)

1980 Randallstown High Randallstown, Maryland

Major Requirements

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