Manager Customer Service
Resume:
Reagan Hahn
Email: abpf5t@r.postjobfree.com
Address:
City: Deer Colorado Deer Trail
State: CO
Zip: 80105
Country: USA
Phone: 303-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To gain success in a Challenging and Motivating Environment
Educational Background:
High School Dipolma from Metropolitan State College of Denver, Denver CO 1/2001 to 5/2011 (Education)
High School Dipolma from Metropolitan State College of Denver, Denver CO 1/2001 to 10/2012
High School Dipolma from Mesa State College, Denver CO 1/2001 to 10/2012
Job History / Details:
Experience
August 2009 to April 2012
Deer Trail High School Deer Trail, Colorado
Teacher/Educator/Basketball Coach
HEAD COACH MIDDLE SCHOOL BOYS Special Education Para Professional During My time at the Deer Trail School I taught 9 different students 22 different classes ranging from Drivers Education to Math and Science and Including several Business Math and Misc Office Programs.
I have written pro-bono stories for the Deer Trail Tribune and have done my best to keep the small town traditions alive.
March 2008 to August 2009
SEKO WORLDWIDE LOGISTICS Aurora, Colorado
Night Operation Manager/Outbound Operations Manager
Supervised 25-35 people on any given shift.
Responsible for the Dock and for the office staff.
Areas of Responsibility included the loading of 10-15 trucks per night, close of day paperwork, P and L listings, and the hiring and firing paperwork.
Multitasking is the procedure here.
You may go from working on reports or finding lost freight to personally using a forklift to load trucks.
and then hopping in the office for the close of night.
LOAD EFFECIENCY, ROUTING AND TONNAGE, AND HAZMAT ARE ALL DUTIES THAT FALL ONTO THE NIGHT OPERATIONS POSITION.
July 2005 to February 2008
Forward Air Denver, Colorado
NIGHT OPERATIONS MANAGER
Supervised 25-35 people on any given shift.
Responsible for the Dock and for the office staff.
Areas of Responsibility included the loading of 10-15 trucks per night, close of day paperwork, P and L listings, and the hiring and firing paperwork.
Multitasking is the procedure here.
You may go from working on reports or finding lost freight to personally using a forklift to load trucks.
and then hopping in the office for the close of night.
LOAD EFFECIENCY, ROUTING AND TONNAGE, AND HAZMAT ARE ALL DUTIES THAT FALL ONTO THE NIGHT OPERATIONS POSITION.
March 2003 to July 2005
Union Pacific Railroad Denver, Colorado
Manager of Yard Operations (Union Pacific Railroad)
Supervised 200 Employees
Monitored Arrival and Departure of 150 Trains per Day
Cleaned up Hazardous Material
Scheduling
August 2001 to June 2002
Union Pacific Railroad Denver, Colorado
Yardmaster
This is a midmanagement position that outlines the basic duties of 35 separate switch crews and handles the outbound building and blocking of all trains and communicates with the different departments of the railyard to.
ensure prompt service and expide all departures.
July 1998 to June 1999
RMCC (Union Pacific Railroad) Denver, Colorado
Special Agent
Handled and Processed all incoming calls for everything from trespassing to hazardous material spills across 32 states involving 125 agencies and 500 employees.
May 1994 to July 1996
Denny's INC Denver, Colorado
Denny's Restaurants (General Manager, Shift Manager, and Waiter)
Hired as a Waiter
Promoted to Hourly Manager
Promoted to Shift Manager
Promoted to General Manager
Food Ordering
Staffing
Scheduling
Quality Control
Conflict Resolution
Cooking
Cleaning.
Education and Training
2011 Metropolitan State College of Denver Denver, Colorado
Bachelor of Arts Education
Minored in Accounting, have taught Accounting and Business Math
1996 Metropolitan State College of Denver Denver, Colorado
Bachelor of Arts Criminal Justice
Major in Criminal Justice, Minor in Accounting
1994 Mesa State College Grand Junction, Colorado
Associate of Arts Criminal Justice
Major in Criminal Justice, Minor in Accounting and Spanish
Accomplishments
McDonalds All American Basketball Team
Youngest General Manager in the Denny's team (1994)
Youngest Yard Operations Manager for Union Pacific (2004)
Skills
Type up to 85 WPM
Foreign Language (fluent in SPANISH)
Foreign Language (fluent in Sign Language
TSA CERTIFIED
CPR FIRST AID CERTIFIED
FORKLIFT CERTIFIED
MIRCOSOFT WORD AND WORKS PROFECIENT
MICROSOFT EXCEL PROFECIENT
Computer literate
Computer proficient
Consistent work history
Customer relationship building
Customer service experience
Troubleshooting at component level
Project management skills
Solid communication skills
Strong initiative
Strong interpersonal skills
Strong mechanical skills
Strong organizational skills
Strong team player
Strong work ethic
Strong written and verbal communication skills
Supervisory experience
Team player
Deadline driven
Warehouse management
Manual labor skills
Working night shift
Manual labor skills
Inventory control practices
Flexible work schedule
Establishing goals and setting priorities
Good judgment
Good multitasker
Power tools
Knowledge of manufacturing standards/regulations
Production line/assembly line forklift experience
Internet research
Managing large crews
Quality control
Strong mechanical aptitude
Customer service skills
Good at following instructions
Complaint resolution
English/Spanish fluency
Utilizing scanner systems
Fast learner
Solid independent worker
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