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Customer Service Maintenance

Location:
Germantown, MD
Posted:
November 08, 2012

Contact this candidate

Resume:

SCOTT R WILSON

Email: abpf3a@r.postjobfree.com

Address:

City: Germantown

State: MD

Zip: 20874

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retired U.S. Army veteran with 33 years experience in combat equipment maintenance, operations, fleet and logistics management, customer service, safety, training, quality assurance and compliance Supervised and trained Maintenance Service Teams on proper recovery procedures for various Armored combat vehicles while conducting extensive recovery operations. Highly trained and experienced in all phases of operational and logistical management Identified logistical issues and assisted higher level professionals in handling daily activities Strong leadership skills and extensive experience in the areas of training, vehicle maintenance, social Interaction, personnel management and security of data. Instrumental in the logistics of unit Base Realignment and Closure (BRAC) move serving as primary point of contact for the BRAC move to Walter Reed National Military Medical Center concerning automotive, equipment, automations, training aids and personnel in excess of $3M.

Educational Background:

High School Dipolma from Technical College Lincoln Technical Institute, Bowie MD 1/2001 to 11/1982 (Diesel and Automotive Master Technician)

High School Dipolma from Parkdale Senior High School, Bowie MD 1/2001 to 11/2012

Job History / Details:

Objective

FLEET MAINTENANCE SUPERVISOR LOGISTICS MANAGER

Dynamic and dedicated professional with a wealth of hands-on logistics, operations management and fleet maintenance experience in an intensely demanding and fast-paced military environment. Subject matter expert in supply, maintenance, training and physical security. Creative problem solver, multitasker and critical thinker, with excellent time management abilities, meticulous attention to detail and drive to surpass expectations. Highly effective in leading, training, motivating and mentoring cross-functional teams to meet and exceed organizational goals. Exceptional interpersonal, communication and presentation abilities. Talented in negotiation and conflict resolution. Focused decision-maker, adept at managing priorities.

Professional Summary

Retired U.S. Army veteran with 33 years' experience in combat equipment maintenance, operations, fleet and logistics management, customer service, safety, training, quality assurance and compliance

Supervised and trained Maintenance Service Teams on proper recovery procedures for various Armored combat vehicles while conducting extensive recovery operations.

Highly trained and experienced in all phases of operational and logistical management

Identified logistical issues and assisted higher level professionals in handling daily activities

Strong leadership skills and extensive experience in the areas of training, vehicle maintenance, social

Interaction, personnel management and security of data.

Instrumental in the logistics of unit Base Realignment and Closure (BRAC) move serving as primary point of contact for the BRAC move to Walter Reed National Military Medical Center concerning automotive, equipment, automations, training aids and personnel in excess of $3M.

Experience

December 2011 to Current

Raytheon Springfield, VA

Fleet Manager

Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition

Reported any mechanical problems encountered with vehicles

Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations

Reported vehicle defects, accidents, traffic violations, or damage to the vehicles

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Maintained records required for compliance with state and federal regulations.

Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.

Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.

October 2011 to December 2011

WARRIOR TRANSITION BRIGADE Bethesda, Maryland

Platoon Sergeant

Provide leadership, training, staff development and mentoring to a team of 2 NCOs and 26 soldiers to ensure the health, welfare and morale of 40 Wounded Warriors in transitional medical treatment and rehabilitation. Oversee medical appointment scheduling, medication management, transportation, family support/counseling and living arrangements, while maintaining accountability and discipline. Coordinate care with nurse case managers, physicians and social service providers. Design and execute training programs in Army network security, suicide prevention chain-teaching and composite risk management techniques. Maintain administrative database for the tracking of patient processing. Furnish regular briefings to the Company Commander and Senior Case Manager.

Twice awarded prestigious Coins of Excellence from the Walter Reed Commanding General.

Honored with the Cadre of the Quarter award for the 2nd quarter of 2011 for leadership above and beyond duty in the care of Wounded Warriors and their families while at Walter Reed National Naval Medical Center.

Brought greater levels of health to 40 clients weekly through one-on-one customized personal training.

Enforced safety procedures in accordance with facility policies and government regulations.Consistently recognized by management for providing superior customer service.

September 1978 to December 2011

MARYLAND ARMY NATIONAL GUARD Elliott City, Maryland

Vehicle Maintenance Supervisor

Oversaw all ground vehicle maintenance and repair functions for the 58th Special troop Battalion, including scheduling, supply procurement, policy/procedure enforcement, inspections, safety/security assurance, budget development/management, customer support, troubleshooting and problem resolution. Supervised, trained and evaluated maintenance staff and participated in hiring/termination decision-making. Developed and implemented programs, policies and procedures to further organizational goals. Submitted Battalion Army Material Status System briefings and all other required reports

Supervised maintenance staff by determining workloads and schedules; developed, interpreted and implemented policies and procedures; evaluated staff and made hiring and termination recommendations; and ensured that staff were trained in complex maintenance activities and were following standard operating procedures.

Exceptional organizational and time management skills with attention to detail. Strong principles and practices of supervision.

Provided input into the development of the operating budget for the assigned area of responsibility; ordered materials and supplies; assisted in the monitoring and tracking of expenditures for the section.

Activity in designing, developing, and implementing programs, policies and procedures to ensure all facilities and grounds were maintained in an operationally effective, clean and safe manner in accordance with various governing entities.

Inspecting work in progress to ensure that work conforms to contract specifications and adheres to established work schedules.

July 1984 to December 2010

MARYLAND ARMY NATIONAL GUARD laurel, MD

Surface Vehicle Maintenance Mechanic

Supervised maintenance of over 200 vehicles and related equipment for 8 National Guard units. Furnished supply procurement/logistics, inspections, safety assurance, cost control, customer service/support, issue resolution and hands-on vehicle troubleshooting/repair. Ensured compliance with all policies, vehicle security procedures and regulatory requirements. Identified and implemented process improvements to enhance efficiency and productivity. Trained, supervised, motivated and mentored military and civilian staff. Prepared and submitted all applicable reports and briefings.

Skilled in problem solving and troubleshooting. Respected for upholding high ethical standards and realizing corporate goals and objectives.

Ensured that preventive maintenance was scheduled and performed on all office equipment and that vehicles were properly dispatched; adequate repair parts were on hand and/or requisition; and that maintenance reports were submitted both timely and accurately.

Supervise and perform maintenance and recovery operations on light-wheeled vehicles and associated items and trailers, as well as heavy-wheeled vehicles.

Handles the preventative maintenance, inspection and repair of light and heavy tactical vehicles and select armored vehicles

Use applicable references to perform annual and biannual services when inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles.

Assist in wheeled vehicle recovery operations and provide technical expertise for direct support level job repairs.

Relevant Experience

Served as Military Platoon Sergeant in a Warrior Transition Unit responsible for the health, welfare, and morale of 40 Warriors in medical treatment and rehabilitation status

As Surface Maintenance Mechanic in the Maryland Army National Guard managed and supervised the daily work flow of maintenance facility operations including quality control, inspections, schedules, oil analysis, deadline maintenance, safety, installation, repair, replacement and certification

Served as the Shop Supervisor, assigned daily work to maintenance personnel, managed automated logistics and signed for tools valued in excess of $2M

Successful Platoon Sergeant in United States Army experienced in recruiting highly qualified men and women, conducted interviews, background investigations, enlistment waivers, and security clearances

Highly skilled Diesel Mechanic with twenty-three years of logistics management skills resulting in improved operational efficiency.

Stores equipment to prevent rusting, mildew, and/or degradation of the instrument.

Maintained quality assurance records to include calibration certificates, test reports, physical security inspection, and sensitive item accountability checks.

Schedule and perform preventive and organizational maintenance on weapons.

Monitored and ran the Test Measurement and Diagnostic Equipment (TMDE) program for the unit and detachment for approximately 250 test and diagnostic special tools, ensuring 100 percentage compliance.

Exemplary presentation and communication skills.

Supervise shop facilities valued at approximately twenty five million dollars including five maintenance shops.

Education

1982 Technical College Lincoln Technical Institute Bowie, MD

Diesel and Automotive Master Technician

Training in Customer Service for Technical Support

1977 Parkdale Senior High School Riverdale, MD

High School Diploma General Studies

Member of wrestling Team

3.0 GPA

Awards

1 Meritorious Service Medal, 6 Army Accommodations Awards, 2 Army Achievement Awards, Joint Meritorious Unit Award and 2 Meritorious Unit Awards

Professional Affiliations

Association of the United States Army (AUSA)

115th Infantry Regiment Association

29th Infantry Division Association



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