Customer Service Manager
Resume:
REBECCA ELDRIDGE
Email: ********@*********.***
Address:
City: Bluffed
State: WV
Zip: 24701
Country: USA
Phone: 304-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer service oriented - most of my work experience has been based in customer service in one form or another. I have strong interpersonal skills and I am very articulate and enjoy working with people. I believe I can be an asset to any business and look forward to my next opportunity.
Educational Background:
High School Dipolma from Valley College of Technology, Princeton WV 1/2001 to 5/1997 (Business)
Job History / Details:
Summary
Customer service oriented - most of my work experience has been based in customer service in one form or another. I have strong interpersonal skills am very articulate and enjoy working with people. I believe I can be an asset to any business and look forward to my next opportunity.
Experience
April 2011 to August 2012
The Coffee Shoppe Northfork, WV
Waitress/Cashier/Cook
Position consisted of waiting on customers, cashier, cooking as needed. Also did prep work, kept inventory, ordered supplies, mild bookkeeping, cleanup and closing as necessary.
November 2002 to December 2010
Lake Norman/ Alarm South Statesville, NC
Dispatcher/Customer Service
Position cover a wide range of responsibilities. Monitoring/verifying commercial, residential and medical alarms and dispatching proper assistance as necessary. Required continuous interaction with customers, being a reassuring presence when needed to make the customer feel secure. Medical alarm monitoring required being familiar with the listed medications and being able to keep patient calm & reassured until situation could be resolved. Also helped in customer service handling incoming calls & complaints working to resolve issues to customer satisfaction. Data entry consisted of revising, updating and inputting in new account information. I also assisted with collection calls when needed, making cold calls to collect on past due accounts as needed.
February 2000 to January 2001
West Virginia Courtesy Patrol Welch, WV
Administrative Assistant
With this position came an ever-changing list of duties. It was a new project/service provided by the state, guidelines and requirements were constantly changing. It was a constant challenge working to mold the program as it was developed. I worked closely with upper management, dispatch office and field supervisors in a combined effort to create new formats and ideas to ensure success of the program. I develop and implement tools and methods used to track and monitor the progression of the program as well as its benefits to the public. This information was presented in statical format to be viewed by state officials on a regular basis to secure funding. I also worked with scheduling and day-to-day operations in the dispatch office as well as field activity.
October 1997 to February 2000
West Virginia Courtesy Patrol Welch, WV
Dispatcher
As dispatcher i handled incoming/outgoing public assistance calls for motorist thru-out the state. This consisted of a 25-route interstate patrol helping stranded motorist as needed. I kept a continuous log of all patrol activity and check in, as well as logging all assists and transports. The job required working closely with state patrol officers to maintain the safety and security of motorist thru-out the state.
February 1992 to May 1996
Bali Manufacturing Statesville, NC
Quality Control
Position required an intricate knowledge of specs for various styles & products being manufactured by company. I was responsible for ensuring that incoming/outgoing products met quality standards. It required a keen eye for detail, shade and durability testing.
March 1986 to February 1992
Advance Security / US Steele - #50 Mine Pineville, WV
Computer Operator
Combination of receptionist/dispatch duties at mine office. Took mine calls handled visitors on mine site, did all minor paperwork and handled guard check-in and activity. Was responsible for monitoring most underground mine equipment and activity via fiber-optics system. Assisted with installing and programming of underground methane and CO2 monitors worked thru air changes and fans start/stops and documented proper testing of all. Worked with foreman and engineers as necessary to ensure safety of mine employees as well as underground air quality.
June 1990 to September 1990
US Census Bureau Northfork, WV
Census Taker
Using area maps traveled through rural areas visiting homes and interviewing residents to obtain vital confidential information in relation to family structure. This information was gathered in order to put together needed statics for governmental purposes.
May 1984 to September 1986
Greg Security/US Steele Gary, WV
Dispatcher / Guard
Worked as a guard patrolling and checking various mine sites, gates and mine equipment . Also checked fans made deliveries around the mine sites and ran errands as needed. As dispatcher I worked in dispatch / receptionist capacity, handling phone calls, visitors, minor paperwork as well as dispatching mine security as needed. Kept continuous check-in log of activity on site. Was also responsible for distribution of mine payroll and assisting with shift change transport.
Education
1997 Valley College of Technology Princeton, WV
Business
9 month certificate program in Business Administration
References
Jim Moses / Gen Manager
Feuchtenberger & Berringer Legal Corp
Princeton, WV
Tim Clark / Senior Network Tech
Frontier Communications
Bluefield, WV
Mary White / Property Manager
Perry Rentals
Bluefield, WV
Tex Ratlidge / Owner & Operator
The Coffee Shoppe
Northfork, WV
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