Sales High School

Paul Lenser

Email: ********@***************.***

Address:

City: Rockland

State: WI

Zip: 54653

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Specialist with 25 years in technical and customer support. Effectively identifies problems using advanced troubleshooting skills. Have always embraced the changes in the industry and been at the forefront of technology.Works well with sales department to resolve issues and help recommend potential upgrades.

Educational Background:

High School Dipolma from Western Technical College, Lacrosse WI 1/2001 to 8/1983 (Electronic Servicing)

Job History / Details:

Summary

Technical Specialist with 25 years in technical and customer support. Effectively identifies problems using advanced troubleshooting skills. Have always embraced the changes in the industry and been at the forefront of technology.Works well with sales department to resolve issues and help recommend potential upgrades.

Highlights

A, Net Certified

Proficient at MFD networking

Ricoh, Canon, Konica/Minolta, and Sharp factory trained

Three time Top Tech Champion in the Minnesota Marketplace

Technical Specialist

Excellent customer relations

Exceptional Troubleshooter

Adapts well to change

Experience

November 1987 to Current

Ricoh-USA Minneapolis, Minnesota

Technical Specialist/ Team Lead

Serviced multiple different manufactures of equipment including Ricoh, Canon, Konica/Minolta, Sharp, Panasonic, Oce and Standard Duplicator. Managed large geographic areas including large major accounts and small one machine accounts. Worked as a Technical Specialist providing advanced troubleshooting support for other technicians on problem machines.Did all network installs for the LaCrosse area and also Rochester area when needed.

September 1984 to April 1987

Modern Business Products LaCrosse, Wisconsin

Service Technician

Serviced manual, electric, electronic typewriters, dictating equipment, time clocks, and copiers. Worked in sales and promoted the newly acquired copier line.

Education

1983 Wester Technical College Lacrosse, Wisconsin

Associate Electronic Servicing

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