Customer Service High School

Sandra Howard

Email: ********@************.***

Address:

City: Cross Plains

State: WI

Zip: 53528

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Claims Processing Specialist with time management experience and exceptional people skills. Versed in Insurance Claim Filing and Claim Handling. Desires a challenging role in a similar setting, using exceptional customer service skills

Educational Background:

High School Dipolma from Southern Oregon State, Ashland OR 1/2001 to 6/1978 (Criminology)

High School Dipolma from Madison Technical College, Ashland OR 1/2001 to 11/2012

Job History / Details:

Professional Summary

Claims Processing Specialist with time management experience and exceptional people skills. Versed in Insurance Claim Filing and Claim Handling. Desires a challenging role in a similar setting, using exceptional customer service skills

Core Qualifications

Results-oriented

Client-focused

Process implementation

Self-motivated

Data management

Training and development

Experience

March 2008 to Current

Allstate Insurance Cross Plains, WI

Claims Processing Specialist

Handled Incoming calls to file auto and property claims for customers

Processed clear liability claims through to closure

Addressed customer service inquiries in a timely and accurate fashion.

Properly directed inbound calls in phone queues to improve call flow.

Developed process improvements to enhance efficiency and effectiveness of call center operations.

Achieved customer satisfaction rating of 96 percentage within 10 months, exceeding corporate target.

Education

1978 Southern Oregon State Ashland, Oregon

Bachelor of Science Criminology

Minor in Mathematics

Coursework in Ameircan Indian History and Music Performance

Madison Technical College Madison, WI

Medical Transcription

Coursework in Medical Transcription,

Completed all but 2 credit hours for Medical Transcription Cetificate

Maintained a 3.5 GPA throughout the coursework

Professional Affiliations

Member, School Board; Poynette School District, Poynette, WI (2003-2009)

- Elected to two, 3 year terms to the local School Board.

- Developed and approved Curriculum for K-12 School

- Developed and approved yearly budgets within the constraints of

available funding

- Sat on several committees to further develop improvement in

teacher/student relations and to promote a healthy school

environment

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