Customer Service High School
Resume:
Timothy Brown
Email: ********@***********.***
Address:
City: Taberg
State: NY
Zip: 13471
Country: USA
Phone: 315-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer service professional dedicated to effective team management and customer satisfaction. As well as a management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Educational Background:
High School Dipolma from Camden High School, Camden NY 1/2001 to 6/2008 (Advanced Regents Diploma)
High School Dipolma from Onondaga Community College, Camden NY 1/2001 to 10/2012
High School Dipolma from Mohawk Valley Community College, Camden NY 1/2001 to 10/2012
Job History / Details:
Summary
Customer service professional dedicated to effective team management and customer satisfaction. As well as a management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Highlights
Exceptional interpersonal communication
Conflict resolution techniques
Effective problem solver
Negotiation expert
Skilled multi-tasker
Inventory control
Exceptional telephone etiquette
Knows sign language
Great listener
Friendly
Hard working
Devoted
Loyal
Accomplishments
Successfully opened over 20 new credit card applications in the duration of a week for Walmart.
Experience
June 2010 to February 2012
Walmart Rome, New York
Customer service/ Cashier
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service workersAdhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Fostered an environment which encouraged continual process improvements.
Updated customer orders from start to finish in an accurate and timely manner.
Effective liaison between customers and internal departments.
Devised and published metrics to measure the organization's success in delivering world class customer service.
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
.
September 2012 to October 2012
Turning Stone Resort & Casino Verona, New York
Cook
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Updated customer orders from start to finish in an accurate and timely manner.
Maintained accurate records of inventory.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
May 2012 to September 2012
Turning Stone Resort & Casino Verona, New York
Concession Attendant
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Updated customer orders from start to finish in an accurate and timely manner.
Maintained accurate records of inventory.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
Education
2008 Camden High School Camden, New York
High School Diploma Advanced Regents Diploma
2010 Onondaga Community College Onondaga, New York
Associate of Arts Humanities/ Human services
2012 Mohawk Valley Community College Utica/ Rome, New York
Associate of Arts Carpentry & Masonry
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