Shequita Davis

Email: abpevt@r.postjobfree.com

Address:

City: LittleRock

State: MS

Zip: 39337

Country: USA

Phone: 662-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator,highly enthusiastic greeter, proffessional customer service representative; with over three years experience and proven ability to estabilish rapport with clients. Hands-on, hardworking, and driven to reach company goals. Personal Services associate with up to a year of experience as a reliable and dependable cashier.

Educational Background:

High School Dipolma from Clifton J. Ozen, Beaumont TX 1/2001 to 6/2008 (Basics)

Job History / Details:

Career Overview

Excellent communicator,highly enthusiastic, proffessional, customer service representative with over three years experience and proven ability to estabilish rapport with clients. Hands-on, hardworking, and driven to reach company goals. Personal Services associate with reliable and dependable cashier with a year experience in sales.

Summary of Skills

Telecommunication skills

Excellent communication skills written and oral

Energetic work attitude

Highly proficient with working in teams of diverse,intense environments and yield positive results

Solid base in customer service

Experience in Microsoft word, PowerPoint and Excel

Professional Experience

Providing customer service and troubleshooting devices in a timely manner.

Exceeded corporate target for customer satisfaction numerous times.

Managed call flow with up to 5 calls in queue per minute.

Exceeded company target for meeting all requirements in Quality for 5 months in a row

Rapidly resolved client conflicts to prevent loss of accounts

Greeted customers upon entrance and handled cash and credit transactions via telephone or in-store

Assisted customers over the phone regarding company products, promotions and orders.

Advised customers of upgrading to different plans and product packages.

Multi- tasking cashier and servicing customers

Work Experience

May 2010 to January 2012

Medco Diabetic && Arthiritis Supply Co. Meridian, Ms

Telemarketing Servicing

Politely assisted customers via telephone.

Managed quality communication, customer support and product representation for each client.

Generated leads for new sales through telephone contact with customers.

Excellent communication skills.

August 2007 to April 2010

Sitel Corporation At&t Port Arthur, Tx

Customer Service Rep. && Tech Support Rep.

Politely greeting and assisting customers via telephone.

Developed reputation as an efficient service provider with high levels of accuracy.

Helped drive sales goals and achieve monthly quota figures.

Recommended, selected and helped change plans based on customer needs and desires.

Routinely answered customer questions regarding merchandise and pricing.

After 2years of being a customer service rep. became a trained, technical support rep. for the same company.

Communicating with customers via telephone.

Routinely answered customer questions regarding Tmobile service.

Guaranteed positive customer experiences and resolved all customer complaints.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product and service information.

Efficiently handled credit card and check payments via telephone

December 2006 to August 2007

Munroe's Dry Cleaning Beaumont, Tx

Personal Services

Greets all visitors and answers incoming telephone calls in a friendly and professional manner.

.Earned management trust by serving as key holder, responsibly opening and closing store.

Providing honest and respectful services, keeping a clean work area and an direct relationship with the clients.

Very responsive and getting the needs of each customer.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Accurately balanced cash drawer after every shift and handled cash money and checks.

Educational Background

2008 Clifton J. Ozen Beaumont, Tx

High School Diploma Basics

Hs Diploma

National honor society

Drill team memember(2004-2008)

Co-Op program Graduate

3.0GPA

NAACP member

Student body government representative (secretary)

Contact this candidate