Customer Service Accounts Payable

Michelle Westner

Email: ********@*****-********.***

Address:

City: Bealeton

State: VA

Zip: 22712

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

5 1/2 years working with a new start up company in the Multifamily Real Estate business developing and managing over 15,000 apartment units in the accounts payable industry

Educational Background:

High School Dipolma from Asher School of Business, Lilburn GA 1/2001 to 6/1994 (Business)

High School Dipolma from Asher School of Business, Lilburn GA 1/2001 to 11/2012

Job History / Details:

Summary

Experienced and dedicated professional with positive and self motivated presence. Excellent working relationship between departments and co-workers due to a positive approach to problem solving, presenting new ideas and meeting goals. High success rate at working with minimal management attention and achieving results with speed and quality with acknowledgements from various departments on Excellent Customer Service

Experience

July 2007 to Current

Landmark Apartment Trust of America, LLC Oakton, VA

Accounts Payable Manager

Developed all Policies and Procedures for 40 Fee-Managed Companies.

Provide training on all aspects of AP for Onesite Accounting System.

Ensure timely payments of vendor invoices and expense vouchers.

Review approximately 2000 invoices from 22 properties weekly for data accuracy.

Perform weekly check runs for cash positive properties.

Review cash balances under operating account for each property; determine cash availability to pay invoices, expense requests, security deposits and utilities.

Process and pay all corporate invoices for 2 management offices.

Import all Utility Files from 3rd party vendor in Onesite accounting software.

Handle all TIN Discrepancy notices from Treasury Department for 1099's.

Create and mail all 1099 & 1096's to vendors and IRS for entire Mission Portfolio.

Discuss all legal lawsuits, liens and vendor garnishments with CFO, create payment plan and correspond with legal and opposing counsel to settle issues.

Prepare replacement reserve reports for property lender for f.

January 2003 to July 2007

KSI Management Centreville, VA

March 2006 to July 2007

Ops Technology Administrator

Coordinated and provided monthly corporate training classes for Property & Service managers.

Created extensive training manual for Ops Technology.

Managed all vendor set up request with correct GL codes.

Assisted in the procurement & testing for additional online vendors.

Oversaw correct AP policies and procedures by the properties.

Supervised Ops data entry specialist.

Provided help desk functions.

Imported all AP files into accounting system.

March 2005 to March 2006

Collections Specialist

Collected over $195,000 Handled high volume collections for 38 properties.

Created a Credit/Debit Card Option Plan automatically deducting payments from former resident's paydays.

Researched, contacted and set up meetings with Skip Tracing programs and Collections Software.

Contacted each delinquent account by calling and sending written correspondence daily to secure payment Maintained complete detailed and accurate account files and records.

Jan 2004 to March 2005

Accounting Assistant

Coordinated and conducted corporate training for E-time payroll software.

Enforced payroll policies and procedures.

Processed the general ledger interface payroll report into an excel spreadsheet.

Conducted Etime audits on all properties to verify correct accuracy on all time sheet punches.

Pulled electronic time clocks and review the information for completeness and accuracy.

Process all NSF checks from all properties into MRI system.

Created and billed all management invoices to 38 properties on a monthly basis.

Purged all previous year AP invoices into on site storage facility.

Feb 2003 to January 2004

Accounts Payable Specialist

Assisted in providing training for all Accounts payable procedures & policies.

Maintained control of A/P vendor files and A/P-related data.

Processed & assembled weekly check runs.

Ran multiple payable reports for the different departments and the properties.

Reviewed and processed expense reports for management.

April 2002 to January 2003

Holiday Inn Fair Oaks Fairfax VA

Reviewed vendor billing activity and prepared invoice attaching pre-approved purchase orders.

Ensured correct general ledger account number on each invoice and forwarded for approval.

Reviewed invoice coding and payment terms and posted invoice into MRI system.

Processed signed checks and maintained paid canceled invoices in vendor alpha file system.

Reconciled vendor statement and researched discrepancies, resolving variances with vendor.

Participated in month end closing process.

Ordered and received appropriate amount of change needed for smooth operation of hotel.

December 1994 to February 2002

Six Continents Hotels Atlanta, GA

March 2001 to Feb 2002

Payroll Processor

Balanced payroll transmission sheets.

Processed manual checks for errors in paychecks, tax records, benefit deductions.

Stopped Payment requests, voids and re-issues.

Trained proper tip and revenue reporting.

Developed process training guides for hotels.

Initiated several projects to benefit the department including software upgrades and trouble shot general problems with equipment.

Reconciled and processed journal entries for payroll liability and cash accounts.

June 2000 to March 2001

Payroll Administer

Updated and maintained deductions for Kemper Insurance and monthly transfer payment.

Processed Direct Deposits and W4's for employees.

Processed all mortgages requests, employee histories and verifications.

Researched and responded to unemployment and IRS requests for hotels.

Trained hotels to run histories for their employees.

Dec.1994 to June 2000

Risk Management Claims Assistant

Researched detailed information on all claims.

Paid all medical and legal bills.

Researched any discrepancies for claimants' personal information.

Issued checks for various provides.

Purged all closed files for Records Management into storage facility according to state policy.

Education

Kennesaw State University,

Associates Degree Accounting

Asher School of Business Norcross, GA

Advanced Office Technology (02-199*-**-****)

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