Azizah Ivory

Email: abpevi@r.postjobfree.com

Address:

City: Hazelwood

State: MO

Zip: 63042

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 8 years experience working in demanding call centers, doctors offices, and hospital environments as a Customer Service Representative/ Receptionist/Unit Secretary.

Educational Background:

High School Dipolma from Soldan Intl'l Studies High School, Hazelwood MO 1/2001 to 6/2001 (General studies)

High School Dipolma from Sanford Brown College, Hazelwood MO 1/2001 to 11/2012

Job History / Details:

Objective

To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Career Overview

Excellent communicator with 8 years experience working in demanding call centers, doctors offices, and hospital environments as a Customer Service Representative/ Receptionist/Unit Secretary.

Core Strengths

Telecommunication skills

Telephone inquiries

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Opening/closing procedures

Customer service expert

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Local/state health laws knowledge

Multi-line phone talent

Areas of Expertise

Customer Interface

Greeting customers upon entrance getting their files and paperwork prepared for the doctor, handling all cash and credit transactions.

Assisting customers over the phone regarding business accounts, appointment scheduling, and patient information.

Multi-tasking

answering multiple phone lines to maximize customer flow.

data entry while taking direct orders from doctor.

Customer Service

Researching, calming and rapidly resolving client conflicts to prevent loss of business.

Customer Assistance

Working with company systems and diligently completing all assigned tasks, working overtime as needed.

Database Maintenance

Assisting in the managing of the companies database and verifying, editing and modifying members' information.

Work Experience

July 2004 to November 2005

GC services St. Louis, Missouri

Customer Service Rep

Assisted customers via telephone by Answering questions regarding customer accounts, while maintaining knowledge of the company policies.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

September 2007 to November 2011

Eye & Vision Care St.Louis, Missouri

Receptionist

Routinely followed up with patients about their post-operative recovery status, Instructed patients on the proper care of eyeglasses and contact lenses, Maintained organized records of customer prescriptions, work orders and payments, Obtained detailed medical and personal data for patient charts and records, Assisted customers in person and via telephone, and performed all general office duties.

November 2005 to September 2007

St.Marys Health Care Center St. Louis, Missouri

Unit Secretary

Assisted patients in person and via telephone, Cross-trained and provided back-up for other secretaries when needed, Interacted with patients & nurses to expedite doctors orders, Worked under strict deadlines and responded to doctors, nurses,& patient requests and emergency call-outs. answered multi phone lines, data entry of doctors orders, Maintained cleanliness and presentation of the front desk area.

Educational Background

2001 Soldan Intl'l Studies High School St. Louis, Missouri

High School Diploma General studies

Sanford Brown College Hazelwood, Missouri

Medical Assistant

Contact this candidate