Lamia Bouhallel

Email: abpev9@r.postjobfree.com

Address:

City: Framingham

State: MA

Zip: 01701

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Well-qualified Account Executive with proven expertise in national sales, strategic marketing, Complex Problem Resolution, and account development. Committed to a high level of customer service to build trust and enhance sales. Highly motivated to outperform the competition: consistently sets and achieves personal goals above corporate expectations. Fluent in Arabic, French.

Educational Background:

High School Dipolma from Becker College, Worcester MA 1/2001 to 1/2010 (Business Management)

Job History / Details:

Career Focus

Well-qualified Account Executive with proven expertise in national sales, strategic marketing, Complex Problem Resolution, and account development. Committed to a high level of customer service to build trust and enhance sales. Highly motivated to outperform the competition: consistently sets and achieves personal goals above corporate expectations. Fluent in Arabic, French.

Summary of Skills

Complex problem resolution

Product management

Social media marketing

Contract Negotiations

Key Account & Territory Management

Business Development

Process Improvement

Marketing Development

Market Research

Cold Calling

Professional Experience

July 2011 to Current

Dot Art Bar Dorchester, MA

Business Consultant

Developed project plans, including project schedules with accurate time estimates.

Achieve a strong, visible social media presence and develop concepts with viral potential.

Assess social media marketing strategies to determine rate of return.

Initiated weekly calls to review project status, determine next set of deliverable and solicit input from the team on the developed business plan.

Conducted extensive marketing research using various search engines and performed business model and marketing plan analysis.

Identified and established business partnerships with local businesses for revenue growth opportunities.

Gathered business requirements and product feedback directly from clients.

Develop and manage online marketing campaigns

06/2012 to 09/2012

Denmarks Home medical Framingham, MA

Account Executive

Establish and maintain a relationship with referral sources in the medical community.

Responsible for a set number of oxygen and DME referrals per month.

Maintains the customer database with frequent & regular updates related to key contact information, sales call activities & results and sales "funnel" development.

Initiate resolution to complaints from referral sources with the appropriate management.

Understand and provide information on Medicare and insurance procedures, pricing information, and product information to referral sources.

Consistently analyze business opportunities within assigned territory while ensuring that all products and services have been thoroughly presented through professionally executed sales cycles.

January 2010 to June 2012

Suburban Athletic Club Framingham, MA

Personal Coach and Instructor

Great knowledge of exercise physiology, anatomy, exercise instruction and weight lifting.

Strong ability to instruct by example and participate in fitness classes.

Instructor in a functional training class.

Exceptional ability to perform fitness assessments including measuring body fat composition, strength, flexibility and cardiovascular functions.

Immense ability to establish and maintain an effective working relationship with other employees and clients.

Excellent communication skills and great ability to follow and give oral and written instructions.

October 2009 to September 2010

Lifeline Systems

Referral Development Territory Management

Coordinated the development of a comprehensive demand generation growth plan for key market service areas to exceed revenue and subscriber growth objectives.

Developed program strategies with key accounts to achieve Customer and Lifeline goals.

Participated in trade Shows and Blitzes.

Implemented and managed referral development marketing strategies with key HCO referral sources.

Utilized and presented Lifeline messages and consulted with clients regarding effective selling approaches.

Educated targeted community service agencies on the benefits of Lifeline services to them, patients and caregivers.

Participated in conferences, trade shows, and managed other promotional events.

5/2008 to 10/2009

Account Service Representative

Promoted to serve as the single point of contact for key Business Partners, Territory and Account Representatives to cultivate organic growth.

Developed and implemented program strategies with key accounts to achieve Customer and Lifeline goals.

Managed all communications (phone, mail, electronic, and fax inquiries, requests, compliments, and complaints) for Lifeline's key accounts and Lifeline's internal departments reaching 100 percentage of customer satisfaction.

Identified, communicated and implemented process enhancements to streamline programs.

Provided the following training to internal and external clients such as Care Partners Connect, Web design, Teleconnect, equipment training, processes, new program trainings).

10/2004 to 5/2008

Senior Program Service Representative

Responded to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline's key accounts and from Lifeline's internal departments by taking full ownership of problem until fully resolved to customer's satisfaction.

Handles more complex issues.

Served as Lifeline's single point of contact to key business partners.

Acted both as an internal resource for Territory and Account Reps and as a problem solver for our business partners.

Conducted all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline's service offerings.

Led a Team of customer service representatives in day-to-day activities.

5/2001 to 10/2004

Senior Personal Response Associate

Balanced the workforce to optimize productivity on all department activities.

Used Genesys and IEX software to managed the daily work activity in the Response Center to support company expectations and department service level objectives for signals handled, percent answered within target, agent availability, shift briefs.

Balanced the workforce to optimize productivity on all department activities.

Mentored and assisted in the on-going development of new employee's performance tasks/assignments.

Offered technical and protocol assistance.

Carried out Phone Support and Oracle tasks Interviewed prospective employees with Care Manager Conducted tours for stockholders, potential clients and program managers.

10/1999 to 5/2001

Personal Response Associate

Provided professional, caring, reassuring responses for subscribers.

Consistently exceeded department expectations.

Assisted management with tasks such as walking the floor as a mentor for new hires, assisting with new hire nesting, actively participating in focus groups.

Education

2010 Becker College Worcester, MA

BA Business Management

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