Customer Service High School

LAMARCUS A WILLIAMS

Email: abper9@r.postjobfree.com

Address:

City: Clinton, MS 39056 /5483 Brookhollow Dr

State: MS

Zip: 39212

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from TOUGALOO COLLEGE, Tougaloo MS 1/2001 to 5/2006 (History)

High School Dipolma from CLEVELAND HIGH SCHOOL, Tougaloo MS 1/2001 to 11/2012

High School Dipolma from Arc of MS, Tougaloo MS 1/2001 to 11/2012

Job History / Details:

Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Highlights

Strong customer relationship builder

Ability to communicate clearly

Successful kitchen staff supervisor

Cash handling

Management and leadership experience

Sensitive to cultural diversity

Team-oriented

Works well under pressure

Accomplishments

Who's Who Among High School Students

Who's Who Among Junior College Students

National Achievement Merit Scholar

Dean's List Hinds Community College

Experience

May 2011 to Current

Shoney's Restaurant Pearl, MS

Assistant Manager

Assists GM with control documents such as weekly sheet cost control, inventory, and prep sheets

Ensures food product quality through monitoring of product shelf life, expiration dates, rotation according to Health Departments guidelines

Ensures that all company policies and procedures are followed

Assists in forecasting sales,controls labor and operational costs

Utilize knowledge of all tools

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition

Assists in providing direction and leadership hourly team members on daily basis

Assists in assuring that adequate staff is trained and maintained

Assists staff during high volume periods as needed

Establishes and promotes good will and positive dining experience for guests

Ensure that all federal, state, local laws, regulations, and ordinances are practiced and enforced

February 2005 to October 2011

RGT Management Inc Pearl, MS

Manager

Pearl, MS Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.

Conducts shift-to-shift food safety audits.

Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets Organizes store cleaning schedule and monitors ongoing and detailed cleaning standards.

Reviews facility and equipment readiness.

Monitors inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards.

Monitors speed-of-service performance and resolves bottlenecks to achieve speed-of-service Provides ongoing coaching and feedback for crew employees.

Provides "hands-on" training for crew in selected training modules.

Posts safety awareness documentation Effectively direct others Relay messages from upper-management to co-workers Help identify stor.

August 2006 to March 2008

Oakley Training School Raymond, MS

School Commander

Supervises youth in a housing unit of a training school during the day or evening hours

Assist in implementing programs Writes reports, maintain logs

Enters data in database

Supervises youth as they engage in Housekeeping activities such as cleaning rooms and dorms

Restores and maintain order

Perform related duties and patrol assigned area

Ensures compliance with all rules and Regulation while maintain safety and security at the training.

May 1999 to April 2002

US Factory Outlet

U.S. Factory Outlet Cleveland, MS

Customer Service Rep

Lead others through exemplary work habits Properly demonstrated and taught store functions

Offer solutions to store problems

Support Company decisions and policy

Follow cash handling procedures exactly as described by policy

Demonstrated that customers come first by serving them with a sense of urgency

Served as liaison between customers, store personnel and various store departments

Shared product knowledge with customers while making personal recommendations.

Maintain and follow proper chain of command

Provide positive direction to others.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Education

2006 TOUGALOO COLLEGE Tougaloo, MS

Bachelor of Arts History

2002 CLEVELAND HIGH SCHOOL Cleveland, MS

Diploma General

Arc of MS,

Certificate of Completion College of Direct Support

Additional Information

Activities Community Bridge Builders Inc., Keyword Summary: Great interpersonal communication skills; I have the ability to work well with others, Ability to work with Diverse groups of people in various I prioritize and manage multiple tasks, Able to work long Hours Work independently in the context of A plan; flexible, creative and highly self motivated. I'm continuously recognized, with promotions for exhibiting responsible work ethics.

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