Customer Service High School

Lenard Chester

Email: abpeqo@r.postjobfree.com

Address:

City: Providence

State: KY

Zip: 42450

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Northern Virginia Community College, Alexandria VA 1/2001 to 12/2011 (Business)

High School Dipolma from Fork Union Military Academy, Alexandria VA 1/2001 to 11/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Problem solver

Customer service expert

Quick learner

Active listening skills

Energetic work attitude

Accomplishments

Customer Assistance

Worked with company systems diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

January 2012 to Current

Versa Kleen Providence, KY

Customer Service Representative

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Current

January 2009 to January 2012

Intern

Handled all telephone inquiries from students and supervisors. Resolved customer issues ahead of established guidelines. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings by 25 percentage . Maintained up-to-date records at all time.

Educational Background

2014 Northern Virginia Community College Alexandria, VA

Associate of Arts Business

2006 Fork Union Military Academy Fork Union, VA

High School Diploma General

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