Manager Quality Assurance
Resume:
David August
Email: abpemm@r.postjobfree.com
Address: **** * ******** *****
City: Columbia City
State: IN
Zip: 46725
Country: USA
Phone: 574-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DAVID S. AUGUST
1363 West Glenview Court Columbia City, IN 46725 abpemm@r.postjobfree.com 574-***-****
Collections / Credit / Office Manager / Safety Director / Risk Manager
Loss Control / Leasing / Compliance / AP / AR / Litigation / Conflict Resolution /
Insurance / Contract Administration / Regulations / Team Leadership
Experienced professional offers the following strengths:
* Extensive background in loss control, risk management, and consumer debt collection.
* Proven ability to train and mentor staff members to perform in the desired manner.
* Demonstrated skills in creating an environment that is conducive to accomplishing corporate objectives and strong individual growth.
* Exceptional organizational skills with expertise in identifying opportunities for increased efficiency and facilitating the required changes.
* Excellent communication skills with employees, executive management, and consumer contacts.
* High level of productivity, integrity, and professionalism in all areas of personal performance.
Professional Experience
Wright & Lerch, Attorneys at Law, Fort Wayne, IN 2009-2012
Creditors` Rights Attorney
Collection Manager
Lead a staff of 10 account specialists (collectors), while managing the day to day operations of the collection team of a creditors` rights law firm. Ensured all telephone conversations adhered to federal guidelines and company policies regarding accuracy and professionalism. Managed an automated dialer from Livevox that increased production and consumer contacts.
Selected Accomplishments
* Developed a training manual and training program for the collection team.
* Increased revenues from $750,000.00 to $1,750,000.00 in three years.
* Developed a collection team from 1 full time collector to 9 full time collectors and 1 part time collector in three years.
* Implemented a new collector talk off script to improve results on debtor contacts.
* Instituted a coaching form that improved feedback to collectors to achieve desired results.
Premiere Credit of North America, Indianapolis, IN 2008-2009
Third Party Debt Collection Agency
Account Specialist
Negotiated payment arrangements with debtors on defaulted student loan accounts.
Selected Accomplishments
* Selected as one of three collectors to work on a dedicated team for a major client.
* Lead team with the highest average promise of payment.
* Consistently one of the top three collectors with efficiency percentage.
Building Control Systems, Inc, Fort Wayne, IN 2007-2008
Automatic Temperature Controls Contractor
Office Manager/Safety Director
Managed the day to day business operations of commercial HVAC contractor. Responsible for Accounts Receivable, Accounts Payable, Safety, Inventory Control, Record Retention, Human Resources, and Payroll. Ensured compliance with OSHA.
Selected Accomplishments
* Managed cash flow and worked closely with Chief Financial Officer providing detailed QuickBook reports.
* Developed Employee Handbook and Safety Handbook.
* Reviewed operating expenses.
* Managed benefits and payroll.
Helvey & Associates, Warsaw, IN 2006-2007
Third Party Debt Collection Agency
Consumer Collections Manager
Oversaw all aspects of consumer debt collection; led a staff of 15 account specialists (collectors), 6 consumer support specialists, and 3 supervisors. Ensured all telephone conversations adhered to federal guidelines and company policies regarding accuracy and professionalism.
Selected Accomplishments
* Implemented a new automated dialer from IAT which increased production and consumer contacts by 33%.
* Increased monthly gross profit by an average of 2% per month over the last seven months even though the expenses of another branch office were absorbed.
* Provided tools for the supervisors and account specialists to be more successful, improving Quality Assurance feedback by 10%.
* Created a positive atmosphere where employees are valued, in a work environment that can be quite negative.
* Exceeded the monthly goals set by the Chief Operating Officer for fee collection over the lst seven months by an average of 3.2%.
Enterprise Rent-A-Car, Indianapolis, IN 1985-2005
Group Collections & Risk Manager (1988-2005)
Oversaw all aspects of risk and collections activities. Interacted with insurance companies, corporate entities, and private parties to resolve loss situations. Managed a team of 10 employees with two unique work disciplines (Collections and Vehicle repair). Assured compliance with federal and state regulations.
Selected Accomplishments
* Pioneered, organized, developed, and staffed new loss control/collections department in the Indiana Region that grew to six employees managing 800-900 active collision files.
* Decreased turnaround time on collision files from 3.1 months to 2.4 months by implementing file handling standards and monitoring file progression, lowering expenses by $50k.
* Reduced uninsured losses by over 25% in a year by training branch personnel on proper inspection of vehicles and auditing for compliance, a $500k savings.
* Diminished the downtime on collision repairs from 5.5 days to 3.5 days, resulting in $78k additional revenue.
* Developed monitoring system for concessionaire agreements.
Management Trainee / Fleet Services Administrative Assistants
Business Management Administrator (1985-1988)
Sunamerica Financial Corporation, Indianapolis, IN 1983-1985
Management Trainee
Affiliations
Noble Whitley Warriors Basketball Youth Coach 2010-2012
Matthew 25 Medical & Dental Clinic 2007-2008
Crossroads Rehabilitation Services Advisory Board 2005-2006
Arbitration Forums Panelist 1996-2005
Education
Bachelor of Science In Finance 1983
Indiana State University, Terre Haute, IN
Enterprise Management Training Program
Modules included
Planning Sales & Negotiating Sexual harassment
Employee Development Leadership Interview/Review
Diversity
References
Excellent references available upon request
Contact this candidate