Customer Service Manager

Daniel Nelson

Email: abpemj@r.postjobfree.com

Address:

City: Holmes Beach

State: FL

Zip: 34217

Country: USA

Phone: 231-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous Guest Service Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience specializing in Front Office/Guest Services.

Educational Background:

High School Dipolma from North Central Michigan College, Petoskey MI 1/2001 to 9/2012 (Business Management)

Job History / Details:

Summary

Meticulous Guest Service Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience specializing in Front Office/Guest Services.

Highlights

Over fifteen years experience in hotel/customer service industry

Exceptionally effective in selecting, training, and developing staff

Exceptional communication and interpersonal skills

Well organized and self-motivated

Punctual

Dependable

Accomplishments

Part of team that received #1 overall satisfaction and arrival experience for Renaissance Hotels.

Received Supervisor of Quarter award.

Managed staff of up to twelve which included: Bellmen, Doormen, Valet Parking, and Shuttle Drivers.

Developed new department training program at two hotels.

Experience

July 1999 to October 2012

Inn at Bay Harbor Bay Harbor, MI

Bell Captain/Front Office Supervisor

Overseeing day-to-day operations for Bellmen, Doormen, Valet and Shuttle Drivers.

Responsible for all hiring, as well as training and development.

Creation and implementation of all department procedures and policies, as well as developing the department training program.

Supervision of the Front Desk staff.

Successful completion of hotel At Your Service program.

April 2008 to April 2010

Longboat Key Club Longboat Key, FL

Doorman/Bellman

As Doorman, supervision of Bellmen, greeting all arriving guests, coordination of Bellmen to assist guests with luggage assistance, and valet parking.

As Bellman, guest luggage assistance and property familiarization

Education

North Central Michigan College Petoskey, MI

Associate of Applied Science Business Management

Currently in the process of finishing the degree.

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