Customer Service Sales

Shannon Anderson

Email: abpemf@r.postjobfree.com

Address:

City: Clarksville

State: TN

Zip: 37040

Country: USA

Phone: 607-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Educational Background:

High School Dipolma from Horseheads High School, Horseheads NY 1/2001 to 6/2005 (General)

Job History / Details:

Professional Profile

Customer service and sales expert who identifies customer needs and delivers solutions to problems.

Qualifications

Self-sufficient

Positive and friendly

People-oriented

Relationship selling

Dependable and reliable

Strong customer relationship builder

Ability to communicate clearly

Personable and affable

Retail sales experience

Schedule flexibility

Strong restaurant serving experience

Team-oriented

Willing to work late hours

Retail merchandising experience

Detail-oriented

Exceptional time management

Efficient data entry

Ability to handle/resolve problems

Cash handling

Management and leadership experience

Neat and clean in appearance

On time and reliable

Customer service

Service-oriented team player

Able to follow instructions and established procedures

Able to handle food products frequently

Flexible with scheduling

Relevant Experience

Accepted payment from customers and made change as necessary.Assisted diners with seating as needed.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Food Preparation

Kept drink stations clean and ready for service.Loaded dishwashers and hand-washed items such as pots, pans and knives.Performed dishwasher duties.Performed serving, cleaning, and stocking duties in establishments.Portioned and wrapped food.Stored food in designated containers and storage areas to prevent spoilage.Swept and scrubbed floors.Took food orders and relayed orders to kitchens or serving counters.Washed dishes, glassware, flatware, pots and/or pans using dishwashers or by hand.

Worked several years in customer service assisting in selling, problem solving, merchandising, and some technical work in order to assure that customers were happy with their products and that all questions were resolved. Inventory and shipment processing experience as well.

Fielded and processed up to 25 calls per day with consistently successful outcomes.

Experience

July 2012 to September 2012

McDonalds Horseheads, NY

Crew Member

Filled beverage and ice dispensers, greeted each customer with friendly eye contact, kept dining room and kitchen area clean by performing cleaning and laundry duties, performed all transactions in a cordial, efficient and professional manner

February 2012 to August 2012

TGI Fridays Elmira, NY

Server

Kept ice bins filled, performed all transactions in a cordial, efficient and professional manner, placed clean dishes, utensils, and cooking equipment in storage areas, prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines, prepared checks itemizing total meal costs and sales taxes, spoke with patrons to ensure satisfaction with food and service, stocked service stations with items such as ice, napkins, and straws, took food orders and relayed orders to kitchens or serving counters

June 2006 to November 2011

Verizon Wireless Elmira, NY

Retail Customer Service

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Checked that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Greeted customers in a timely fashion, while quickly determining their needs. Placed special merchandise orders for customers. Built relationships with customers and the community to promote long-term business growth.

Education

2005 Horseheads High School Horseheads, NY

General

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