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Project Manager Customer Service

Location:
Inwood, WV
Posted:
November 05, 2012

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Resume:

Richard Paciorka

Email: abpelu@r.postjobfree.com

Address:

City: Inwood

State: WV

Zip: 25428

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated professional with excellent technical, analytical and communication skills demonstrated by 20 years of experience. Skilled ISO9001 Lead Auditor with over 4 years experience refining workflow processes and improving organizational efficiency. Innovative project manager with specialized experience in both environmental response and Phase I, II, III remediation projects. Meticulous Geologist with professional expertise in hydrogeology, geochemical sampling and analysis.

Educational Background:

High School Dipolma from Penn State University, State College PA 1/2001 to 8/1982 (Earth Science/Environment)

Job History / Details:

Profile

Dedicated professional with excellent technical, analytical and communication skills demonstrated by 20 years of experience. Skilled ISO9001 Lead Auditor with over 4 years experience refining workflow processes and improving organizational efficiency. Innovative project manager with specialized experience in both environmental response and Phase I, II, III remediation projects. Meticulous Geologist with professional expertise in hydrogeology, geochemical sampling and analysis.

Accomplishments

Program Management; Chief

Cornerstone of nationwide mariner training audit program for US Coast Guard National Maritime Center. ISO9001 inspired audit program help National Maritime Center win Malcolm Baldrich award.Established as the expert in all matters related to Course Oversight Audits. Demonstrated outstanding customer service by routinely providing Basic Oversight Auditor Training, throughout the entire year, to 17 Regional Exam Center (REC) course oversight auditors. Frequently traveled to each Regional Examination Center, superb dedication ensured consistent performance of all course oversight auditors nationwide. Diligent efforts provided greater flexibility for each REC Chief that increased the level of readiness to perform course oversight audits at each REC. Demonstrated remarkable outreach to the mariner training providers. Swiftly prioritized and addressed numerous issues/queries from mariner training providers and course oversight auditors nationwide. Delivered a consistent message and procedures regarding course oversight audits that leveled the playing field for all merchant mariner training providers.

Vessel Traffic Center Berwick Bay; Department Head

Led innovative re-building of vessel traffic control center through $2 million dollar renovations that made it state of the art for dual purpose of controlling vessel traffic and managing oil spill response. Center was used extensively by NOAA officials for spill response to BP Deepwater Horizon in Gulf of Mexico.

Hurricane Katrina/Rita disaster response

Planning Section Chief. Opened incident command center. Worked alongside NOAA Scientific Support Coordinator to provide accurate briefings to Incident Commander. Prioritized dispatch of helicopters during first 72 hours of hurricane response. Coordinated recovery of maritime infrastructure with various federal stakeholders. Facilitated restoration of marine commerce to southern Louisiana.

Professional Experience

June 2008 to Current

USCG National Maritime Center Martinsburg, WV

LCDR

Lead ISO9001 Auditor; Chief of USCG Course Oversight Program created and led new course oversight audit program for the Coast Guard. Comprehensive audit program ensured standardized oversight of over 3,000 USCG approved merchant mariner licensing courses conducted at 220 maritime training centers nationwide. Reviewed audit reports from 17 Regional Examination Centers (RECs) auditors to ensure consistent performance of National Maritime Center audit procedures. Led the development of new nationwide policy & national auditor training program in accordance with International Organization for Standardization (ISO) 9001 auditor training. Consolidated budget request data for audit team activities. Supervised 17 GS11 and GS12 personnel w/$125K budget.

June 2004 to June 2008

USCG Marine Safety Unit Morgan City, LA

LCDR

Waterways Management Department Chief, oversaw realignment of Vessel Traffic Service Berwick Bay under new Marine Safety Unit construct. Merger of Marine Safety and Vessel Traffic missions dramatically increased both situational and maritime domain awareness for the command. The $2 million dollar renovations catapulted Vessel Traffic Service Berwick Bay to the forefront of VTS' nationwide. A feat that was captured in a 2007 article in the US Coast Guard's "Proceedings" magazine. Frequently served as the primary linkage between the maritime industry & federal agencies such as the Army Corps of Engineers and NOAA.

In addition, responded to Bayou Perot Oil Spill 20,000bbl crude oil spill as result of towboat alliding with oil wellhead christmas tree. Crude oil spewed from broken wellhead and forced closure of Gulf Intracoastal Waterway for 3 days trapping 60-70 towboats per day. Innovative use of portable Automatic vessel tracking system to establish temporary Vessel Traffic Service at spill site to clear vessels trapped in Gulf Intracoastal Waterway.

July 1997 to July 2004

USCG Sector New Orleans New Orleans, LA

LT

Chief Pollution Response; as a Federal On-Scene Coordinator representative and pollution investigator responded to numerous oil pollution and chemical spill response operations in New Orleans, Baton Rouge, Morgan City and offshore in Gulf of Mexico that included 13,000bbl response to MV WESTCHESTER spill in Empire, LA.in-situ burns south of Houma, LA and MV Red Seagull response that utilized chemical dispersants. Supervised 40 coast guard enlisted and various pollution response civilian cleanup organizations.

September 1990 to July 1997

Flour Daniel Groundwater Technology Dunbar, WV

Project Geologist

Performed Phase I, II and III of environmental assessments, delineation and remedial cleanup to satisfy WV and VA UST closure regulations. Registered professional geologist, installed monitoring wells throughout Virginia tidewater, piedmont, valley and ridge provinces. Maintained Star Enterprise in Virginia and Marathon Ashland Petroleum in West Virginia as clients.Performed fieldwork, wrote reports and managed up to 120 projects. Acted assessment geologist for Navy & Marine Corps BRAC commission sites in Tidewater area of Virginia/North Carolina.

March 1986 to September 1990

US Navy

Weather Forecaster/Oceanographer

Served as weather section leader member aboard USS Dwight D Eisenhower (CVN-69) out of Norfolk, VA. Analyzed and exploited numerous atmospheric refractive effects, as well as, oceanographic environments to the advantage of the battle group.

August 1982 to March 1986

SEARS Roebuck Scranton, PA

Retail Sales

Manger of carpeting and housewares dept. Coordinated salesman visits to residential homes for installed carpet. Scheduled carpet installer work. Responded to customer inquiries. Ensured customer satisfaction guaranteed

Education and Training

1982 Penn State University State College, Pennsylvania

Bachelor of Science Earth Science/Environment



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