Manager Customer Service

Kurt Homan

Email: abpehr@r.postjobfree.com

Address: ***** *. **** *****

City: Phoenix

State: AZ

Zip: 85023

Country: USA

Phone: 602-***-****

Skill Level: Senior

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KURT HOMAN

abpehr@r.postjobfree.com

16632 N. 10th Drive 602-***-****

Phoenix, AZ 85023 602-***-**** (cell)

SUMMARY

Operations and Business Manager with an outstanding record of success in leading complex, regional singular and healthcare businesses/organizations through start-up, restructure and turnaround. Proficient at organizational infrastructure development, hospital/clinic growth and transition, clinical operations, new business marketing and strategic program development resulting in exceptional customer service, improved organizational effectiveness, employee engagement and revenues. A direct, effective communicator and team leader who builds trusted partnerships with clients, directors, regulatory agencies, and other key stakeholders.

PROFESSIONAL COMPETENCIES

- Operations/Executive Leadership

- P&L Business/Program Management

- Start-ups, Restructure & Turnaround

- Hospital Administration

- Strategic Consulting/Problem Solving

- Business Results/Financial Performance

- Marketing & Business Development

- Exceptional Client/Patient Services

- Organizational Effectiveness/Productivity

- Employee Engagement/Development

- Excellent Communications/Teaming

- Geropsychiatric/Crisis Center Dir.

SELECTED LEADERSHIP ACCOMPLISHMENTS

- Selected to manage Catholic Healthcare West (St. Rose Dominican Hospital) radiology department transition following leadership change; the latter resulted in staff divisiveness, mistrust and reduced productivity. Within six weeks morale substantially improved and production was at previous levels. visionary

- Recruited as General Manager for environmental business start-up to lead development of organizational infrastructure improving employee engagement, productivity and business results. Within twelve months after reorganization, sales had increased 55% and net profits 32%.

- Deftly negotiated the incisive purchase of 500 rare seedling Ironwood trees, nurseried to maturity with projected profit of 80%.

- As CEO/Regional Administrator for National Medical Enterprises (Tenet) managed two local hospitals and outpatient centers with a staff of 330 and revenues of $17M. Achieved patient census of 88%, nearly 43% greater than that of competing hospitals.

WORK EXPERIENCE

NATIVE RESOURCES INTERNATIONAL (NRI), INC., Phoenix, AZ 1997-Present

General Manager

Reporting to the owner, directed licensing, permitting, accounting, human resources, estimating, sales and marketing operations. Led an organization of up to 225 staff with P&L responsibility for $11M budget. Worked directly with contractors, government entities developers, and area municipalities.

- Recruited by the owners as General Manager for environmental business start-up to lead development of organizational infrastructure improving employee engagement, productivity and business results. Within twelve months after reorganization, sales had increased 55% and net profits 32%.

- During period of rapid growth, managed and negotiated purchase of 5-acre parcel and directed construction of an environmentally sensitive complex of four buildings as company headquarters and a show case to customers. Negotiated purchase at 50% down and the balance due over 10 years at 10% interest during a period when raw land loans were hard to secure and at higher rates.

' Secured an agricultural exemption on the land eliminating a costly rezoning effort and resulting in substantially lower company property taxes; secured an SBA loan of $490K for construction funding. Project was completed on time and $20K under budget.

Led the initiative and secured affordable non-catastrophic health coverage for labor employees/dependents unable to afford the standard company sponsored health insurance program.

' Determined employee need; evaluated/selected a local clinic to provide bi-lingual healthcare services for non-covered employees, pursued legal approvals/contract documents and rolled out an affordable wellness care program.

' Demonstrated exceptional management commitment to the health and well-being of the employees.

- In response to a customer request, negotiated with land owner and mining company to acquire $600,000 in native trees at no cost. NRI subsequently sold these trees to a new housing development for profit of $250,000, and increased wholesale inventory.

KURT HOMAN Page 2

HORIZON MENTAL HEALTH MANAGEMENT, Scottsdale, AZ 1994-1997

Program Director

Reporting to the VP of Operations, successfully led program expansion, referral development, physician recruitment, licensing and accreditation. Managed clinical team of 30 multi-discipline staff. Developed exceptional relationships with regulatory agencies, referral sources, physicians and host facility.

Program Director (cont.)

- Recruited to turn around a geropsychiatric hospital which was performing poorly. Within 8 months hospital census increased 50% and was awarded the most improved company facility.

' Redesigned daily therapeutic programming to provide greater psychodynamic activities and staff involvement; initiated referral development program which tracked referral efforts and expanded facility referral base.

' Created an employee award program recognizing employees for outstanding interactions with others and expanded employee participation in facility direction and decisions.

- Successfully designed, licensed and implemented a partial hospitalization program.

' Identified offsite facility for build out; planned facility design/construction to meet State/Medicare licensing requirements.

' Recruited and hired a skilled clinical staff; developed policies and procedures, secured licensing and effectively marketed program to referral sources.

- Immediately responded to the State licensing authority determination to change the facility licensing status to a stand-alone healthcare facility rather than a department of the host hospital, within a two week timeframe.

' Created medical staff bylaws, and stand alone facility specific policies and procedures. Obtained all necessary facility business licenses/requirements and achieved State incorporation within the timeframe allotted.

CATHOLIC HEALTHCARE WEST - ST. ROSE DOMINICAN HOSPITAL, Henderson, NV 1994

Program Director

Reporting to the Assistant Administrator oversaw the restructuring of several departments to increase profitability and staff cohesion. Led team of up to 45 multi-discipline clinical staff with $2.5M budget. Utilized excellent interface with staff, physicians and community referral sources.

- Through aggressive FTE management, redesigned staff responsibilities and reduced clerical/ancillary staff 50%. Developed responsive evaluation / admission procedures.

' Recruited additional medical staff; trained staff in psychiatric intervention techniques; initiated new daily therapy program with greater focus on psychiatric treatment.

- Selected to manage radiology department transition following previous manager dismissal; the latter resulted in staff divisiveness, mistrust and reduced productivity. Within six weeks morale had substantially improved and production was at previous levels.

' Held series of meetings to surface employee concerns towards coworkers; mediated grievances.

' Revised work schedules; reassigned/partnered employees to improve work relationships.

- Assumed leadership of Physical Rehab Department following manager resignation. Turned around a culture of favoritism, poor morale and efficiency through weekly staff meetings, regular and direct communications, and teaming/development strategies.

' Gave employees ownership of scheduling weekly duties and tasks, and input on department organization eliminating persistent turnover and improving productivity.

NATIONAL MEDICAL ENTERPRISES (TENET) TUCSON PSYCHIATRIC INSTITUTE, Tucson, AZ 1990-1994

Senior Chief Executive Officer/Regional Administrator

Reporting to the Regional VP, responsible for administration of two local hospitals and several outpatient centers with a staff of 330 and revenues of $17M. Led troubleshooting of regional hospitals and clinics; accountable for profitability, physician recruitment and referral development. Utilized excellent communications and interface with staff, physicians and community referral sources.

- Participated in the purchase and negotiations of new $4M hospital. Initially managed both facilities as Senior Chief Executive Officer.

' Restructured newer facility services/patient focus as inpatient psychiatric industry changed; successfully transferred patients and services to new facility. Effectively assisted with $1.3M sale of former hospital.

' Achieved patient census of 88%, nearly 43% greater than that of competing hospitals.

EDUCATION

Masters in Social Work, Arizona State University, Tempe, AZ

Bachelors in Sociology, University of Arizona, Tucson, AZ

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