Customer Service Manager

Michael Muse

Email: abpeep@r.postjobfree.com

Address: **** ***** **** **

City: Loveland

State: OH

Zip: 45140

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL W. MUSE

9744 Tulip Tree Ct Loveland, Ohio 45140 513-***-**** abpeep@r.postjobfree.com

PROFESSIONAL PROFILE:

A highly experienced Operations/ Logistics Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 19 years of hands-on experience in Plant and Warehouse management including Process Improvement. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service.

Areas of Expertise:

Multi-Facility Management New facility start up Fiscal year budgeting

P & L Responsibilities Human Resources/Labor Relations Quality Assurance Cost Control/Reduction Staff Management/Training Project Management

Production/Operation Scheduling Supply Chain Management/MRP Process Improvement Plant restructuring 5S methodology Strategic Planning

* DOT policy and implementation OSHA Authorized 10/30 hour Trainer

Lean Six Sigma Green Belt (Will be completed in Nov 2012)

Manufacturing/ Logistics Experience: Export/ Import Logistics, Warehousing, Nonwoven carding, Polyethylene Extrusion, Blending, Plastic fabrication, Roll-Form, Brake Press, Slitter, Shear, Hot Dip Galvanizing, Asphalt, Forklift and Heavy Equipment operations, Commercial/ Mil Spec Packaging.

CAREER HIGHLIGHTS:

* Recipient of numerous awards including:

- Risk Control360 Workplace Safety Champion of the Year- 2011

- Best in the West Achievement Award for efficient inventory control measures.

- Operational Excellence Award for cost, quality, delivery and lean manufacturing achievements.

- Super Safety Award for no lost time accidents or OSHA recordable losses within 3 years as a result of thorough training and ensuring compliance to all regulations and procedures.

- High Achiever Award for the most improved plant through improvements in cost control, safety, quality and customer satisfaction.

- Outstanding Performance Award for operational excellence.

- Target Achievement Awards by meeting all administrative cost control, material yield and inventory control.

* New Facility startup: 5th of 34 largest shipping volume in company while keeping shipping errors/ quality and cost at budgeted levels. All within 1st operational year.

* Improved reject rate to P&G plants from 93.4% to 99.4% in 1 year through defect analysis and Standard Work.

* Increased line speed from 77m/min to 110m/min through 4 stage qualification process. Achieved through implementation of CMMS Maintenance Program to improve overall equipment uptime and implemented Zontac SPC to monitor process parameters and online material testing. Overall increase of 30% throughput and $5.0m/ year revenue.

* Increased throughput of the Fabrication Dept through significant 5S/ Value Stream mapping initiatives. Resulted in 20% increase in production, 10% decrease in operational costs, improved quality with no addition heads.

* Certified QAKE auditor through Proctor and Gamble.

MICHAEL W. MUSE

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PROFESSIONAL WORK HISTORY:

Sept 2010- Present Amantea Nonwovens, LLC, Cincinnati, Ohio

Corporate Operations and Safety Manager

Overall corporate responsibility for plant operations and plant safety. Operations are 24/7/365.

* Successful restructure of plant operations including developing metrics to monitor OEE, quality and inventory and scrap.

* Successful score of 85 during Proctor & Gamble Quality audit (QAKE).

o Previous score was a 50.

* Implemented a Maintenance Associate development program through Cincinnati State. 3 stage Electrical training program.

* Completed Standard Work for Slitter Operation.

* Developed and implemented an equipment PM and spares program- CMMS

* Designed complete corporate safety program to meet all OSHA regulations.

Aug 2008- Sept 2010 ROLLINS 3PL, Springfield, Ohio

Director- Military Service Parts Division

Corporate Marketing Manager

Operational and P&L responsibility to supply automotive service parts to the United States Military through a Fortune 100 truck manufacturer.

* Designed military spec packaging and crating based on Mil Std 2073.

* Responsible for inventory of over 20,000SKU's of consigned inventory in a 200K sq/ft warehouse. Cycle counts were conducted weekly with quarterly inventory resulting in $1500 in loss on $25M of inventory. Verified by customer auditors.

Increased assembly of hood production from 50 per week to 50 per day by developing work centers and reducing constraints.

Increased assembly of rear axle assemblies from 24 per day to 42 per day.

Successful negotiation of freight contract to include JIT delivery of inbound and increased out bound delivery on time percentage to 98.7%.

Responsible for re-designing corporate web site.

Designed and developed all corporate marketing literature.

Oct 2006- Aug 2008 ADVANCED DRAINAGE SYSTEMS, Logan Twp. NJ

Plant Manager

Manager of a start up manufacturing facility to produce HDPE drainage pipe.

With over 5600 SKU's designed a 32 acre storage yard based on Pareto 80/20. Resulted in reduced forklift drive time, repair costs and loading of trucks- saved over 3600 hours per year drive time, increased the number of trucks loaded by 20%.

Significant work with local government and politicians to gain company and product acceptance.

Project management involving scheduling of ADS Service Group and equipment installation.

Hiring of over 120 employees and negotiating transfers of present company employees.

Developed, along with the Production Manager, an extensive training program for plant new hires.

Implementation all corporate, local safety and environmental programs.

Developed policies with department heads to facilitate baseline levels of customer service, quality, cost management and employee welfare/ development.

Full budgetary control during construction and P&L responsibility while in operation.

3 shift 24/7 operation.

MICHAEL W. MUSE

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1993 - 2006 CONTECH CONSTRUCTION PRODUCTS INC, Greencastle, PA

Plant Manager

Manager of Contech's largest corrugated pipe manufacturing facility with complete P&L responsibility. Prepared long and short term strategic planning budgets to include

training, capital expenditures, equipment upgrades, headcount all based on justification through the current and proposed business plan.

18% increase in production throughput in 1 year through continuous process improvement, training and maintenance programs.

34% increase in net sales in 1 year and 7% increase in net profit versus prior year.

Successfully managed and coordinated activities of two manufacturing operations coupled with creating/implementing budgets, establishing goals and customer relations. Handled all facets of staff management including hiring, training development and supervision.

Developed and implemented policies and procedures, as well as revamped

systems and programs in order to increase efficiencies and reduce costs for overall operation of the company.

Successfully restructured Raleigh, NC facility to improve quality, production, safety and customer service.

Performed detail cost analysis of process improvements in an effort to develop and implement efficiency enhancements.

Plant Superintendent, Charlotte/ Raleigh, NC

Plant Superintendent, Albuquerque, NM

Plant Supervisor, South Bend, IN

Production Planner, Palmer, MA

EDUCATION: UNIVERSITY OF PHOENIX, Albuquerque, NM-1999

Masters of Business Administration- Traditional Program - 3.96 GPA

UNIVERSITY OF CINCINNATI, Cincinnati, OH-1993

Bachelor of Science - Operations Management/Management - 3.20 GPA

AFFILIATIONS:

* 4th Degree Knight of Columbus- Council 13429

o Director of Youth Activities

o Free Store Food Bank volunteer

* APICS

* Mustang Club of America

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