Customer Service Project

Rebecca Baylor

Email: abpeee@r.postjobfree.com

Address: *** ******** *****

City: Cary

State: NC

Zip: 27513

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Rebecca H. Baylor

234 Dutchess Drive

Cary, NC 27513

919-***-**** (H)

Email: abpeee@r.postjobfree.com (H)

Education: BS, Business Administration, with honors

North Carolina Wesleyan College, Rocky Mount, NC

Professional Experience:

Nov 2010 to Aug 2012: RTI International, Contracts Information System Specialist

Summary: Timely entry into the Deltek/Costpoint Accounting Database provides the company with current contractual and accounting information, thereby allowing management to review and/or adjust forecasting business decisions.

Duties include: Costpoint and Project Authorization Warehouse Storage (PAWS) expertise to complete set up and changes for project management for 2 research groups at RTI. Generation of COGNOS reports, ARRA reporting, and other interactive technology programs, including the new Contract Action Notification (CAN) process.

2000 to Oct 31, 2010: Research Triangle Institute, Office of Contracts. Senior Contracts Specialist

Summary: Achieve a balance between technical/research staff and external clients while maintaining contractual obligations, Federal and local laws, to meet all requirements for a successful conclusion for the client and the company.

* Responsible for the contract administration of designated clients to include federal government grants, cooperative agreements and cost reimbursement type. Experience with RFP review and proposal submission.

* Extensive work with database and other computer software programs. Financial reconciliation of submitted budgets from RTI technical staff. Proficient in MS Office suite programs; especially Word and Excel.

* Correct interpretation and implementation of the federal government FAR regulations and clauses into contract administration.

* Signature Authority up to $1,000,000.

* Add on proposal generation and negotiation

* Reconciliation of invoices, consultant and subcontract approvals

1991 to 2000: Research Triangle Institute, Chemistry and Life Sciences, Center for Bioorganic Chemistry, Research Triangle Park, NC 27709. Project Administration Specialist 2

Summary: Maintained all administrative and financial documents in electronic and hard copy formats for Federal Client oversight/audit purposes.

* Responsible for the business aspects of the National Laboratory Certification Program including project budgeting.

* Coordinate meetings for staff on and off-site, maintain supplies necessary for all staff to effectively function (including computer hardware/software); and ensure that necessary workflows are maintained to meet schedule demands.

* Responsible for ensuring contract deliverable reports are generated and sent to the Department of Health and Human Services (DHHS) in Washington, DC according to specified schedules, and tracking all revenue and expenditures associated with the NLCP.

* Coordinate mass mailings for the program, coordinate data for presentations, and supervise administrative staff.

* Pre-approval of RTI/NLCP consultant travel expenditures and reconciliation of consultant submitted invoices.

* Responsible for senior staff travel to meetings and training, necessary paperwork completion, and assistance creating presentations.

* With the inception of the NLCP Workshop training, assumed the role of workshop administrative coordinator. This includes negotiating off site hotel contracts, choosing menus, ordering audio-visual equipment, tracking attendee information and collecting pre-payments for attendance. Coordinate workshop materials including transparencies, printed materials, and workbooks.

1990: Roche Biomedical Laboratories, Inc., Research Triangle Park, NC 27709. Customer Service Supervisor

Summary: Oversight of 8 customer service representatives who supplied timely information to external clients regarding work to be completed by the company.

* Responsible for supervising telephone support staff, evaluating staff members bi-annually, scheduling training seminars, payroll, calls and complaints from customers, interacting with all levels of management and extended departments, reconciling travel and department expenditures, travel to client sites, and researching new and innovative technology to increase productivity.

1989 to 1990: Hewlett Packard, Cary, NC 27511. Software Contract Coordinator

Summary: Interacted with numerous customers throughout the US to process purchase orders, contracts, and requests.

* Responsible for CRT entry of information, customer calls and assistance, coordinating training seminars and general office responsibilities.

Participation

February 1991-April 1991-Campaign with North Carolina Drug Cabinet and a North Carolina corporation for the production, distribution and payment of posters for 55,000 classrooms in the North Carolina public/private school systems

April 1991-1993-Campaign for corporate, private, group sponsorship of funds for Drug Free School Zones outdoor signs

Parent Faculty Advisor, Cary High School 1996-1997

Training

Participated and completed numerous training courses including FAR training and Export Compliance training. Currently studying Federal online DAU (Defense Acquisition University) contract courses.

Presentations

February 1991-North Carolina Drug Cabinet and Lt. Governor James Gardner; "Drug Free School Zones in North Carolina."

September 1991-Raleigh/Wake County Dental Society: "Drug Free School Zones -- What We Can Do."

Awards

April 1991-Recognition certificate from the North Carolina Drug Cabinet and the Hon. Lt. Governor James Gardner for the Drug Free School Zones Poster and Outdoor Signs Project

Phi Theta Kappa Society, 11/95

Commencement Speaker for graduation from North Carolina Wesleyan College, 12/99

References: Provided upon request

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