Customer Service Administrative Assistant

COURTNEY RYAN

*** ********** ******, **** ***

Toronto, ON M4G 4J8

Cellular (647) 210 - 1579

abpedy@r.postjobfree.com

Career Objective

To obtain full-time business administration experience with a company seeking an

ambitious, hard working team player who is career-oriented. Acquired skills, education and

experience will be utilized towards continued growth and professional development.

Skills and Abilities

Excellent communication and interpersonal skills

Strong organizational and information management skills

Can type 100 words/minute accurately

Works effectively within a team as well as independently

Strong analytical and problem solving skills, multi-tasks efficiently

Self-motivated, ambitious and hardworking

Extensive and diverse work experience in customer service industry

Education

Everest College, Ottawa, ON

Business Administration Diploma, 2011

MS Office Software Programs (Word, Excel, PowerPoint)

Human Resources, Business Law, Business Writing

Finance, Economics, Bookkeeping

Business Essentials, Preparing a Business Plan, Marketing

St.Patricks Highschool, Ottawa, ON

High School Diploma, 2007

Experience

Building Technologies Consulting Inc., Ottawa, ON

Administrative Assistant/Secretary, 2011 - 2012

Managed administrative functions within department including answering phones, filing,

bookkeeping and office administration

Responsible for our largest client, maintaining informational charts, ensuring all projects

are proceeding efficiently

Organized and prepared onsite Pre-Construction Meetings and corresponding Meeting

Minutes communicating expectations to all parties in a timely manner

Used MS Office Software extensively to prepare and distribute reports and emails

Created and implemented policies, procedures, and template revisions resulting in

improved organizational effectiveness

Assisted with HR tasks including recruitment, and training new employees

Member of company Social Committee organizing and executing events promoting

company moral, team building and employee performance

Mr. Sub, Ottawa, ON

Supervisor, 2009 - 2011

Independently opened, operated and closed store

Accepted an increase in responsibility as supervisor - demonstrated flexibility and ability

to learn quickly

Trained and supervised employees equipping them with tools and knowledge required to

execute all aspects of their job effectively

Promoted professional telephone etiquette, superior customer service, as well as store

products and promotions

Helped develop a loyal customer base leading to increased sales volume

Hallmark, Ottawa, ON

Weekend Supervisor / Customer Service Representative, 2008 - 2009

Provided team with motivation, and leadership to consistently surpass sales targets and

improve customer satisfaction

Performed customer service, sales, stocktaking, pricing, and creating merchandising

displays

Greeted clients in a professional and enthusiastic manner ensuring that they were

treated as valued customers

Volunteer Work

Everest College Breast Cancer Fund Raiser, Ottawa, ON

Hair Care - participated in fund-raising campaign. Shaved and donated 10 inches of hair

with proceeds donated over $1500

Clean Up Ottawa, Ottawa, ON

Volunteered in different areas of the city as part of an organization dedicated to keeping the

city green and clean.

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