Customer Service Sales

Joyell Britt

Email: ********@*************.***

Address:

City: Ophiem

State: IL

Zip: 61468

Country: USA

Phone: 309-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.Loan Officer with 10 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.Goal-driven sales professional who diligently follows up on all leads to drive new business.Diligent and driven sales professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

Educational Background:

High School Dipolma from Moline High School, Moline IL 1/2001 to 6/1991 (general)

Job History / Details:

Career Focus

Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.Loan Officer with 10 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.Goal-driven sales professional who diligently follows up on all leads to drive new business.Diligent and driven sales professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

Summary of Skills

Microsoft Word, Excel, PowerPoint

Account coding aptitude

Sales expertise

Bottom Line LoanMaster Loan Servicing

Equifax Application Engine

Typing 60 WPM

Knowledge of VA loan process

Order Processing

Excellent communication skills

Meets/exceeds goals

Attention to details

Filing and data archiving

Team leadership

Customer service-focused

Excellent time management

Persuasive communication expertise

Excellent negotiating tactics

Accomplishments

Promoted to Senior Loan Officer after 6 months of employment.Implemented several strategies that successfully increased sales and improved client retention rates.Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience

11/2/2012 12:00:00 AM

Mercantile Mortgage Company Lombard, IL

Loan Officer/Processor

Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Researched insurance information and flood certificates.Provided expert financial advice on mortgage and both educational and personal loans.

11/2/2012 12:00:00 AM

Hawkeye Mortgage Company Moline, IL

Loan Officer/Processor

Assisted senior-level credit officers with complex loan applications.Interviewed an average 50 mortgage loan applicants per month. Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Prepared correspondence, accounting and financial documents for analysis.Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. Planned and organized routes within territory to maximize efficiency and time in the field.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.

11/2/2012 12:00:00 AM

Keystone Mortgage Moline, IL

Loan Processor

Provided efficient customer service to clients.Managed incoming and outgoing calls for busy mortgage company. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Responded to all customer inquiries in a timely manner.Implemented a consultative selling approach on all inbound calls.

Education

1991 Moline High School Moline, IL

High School Diploma general

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