Customer Service Manager
Resume:
John Huffman
Email: *********@********.***
Address: ** ******* ** **** **
City: Chesapeake
State: OH
Zip: 45619
Country: USA
Phone: 304-***-****
Skill Level: Management
Salary Range: $35,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JOHN C. HUFFMAN III
27 Private Dr 149 Unit 12
Chesapeake, OH 45619
*********@********.***
CAREER OBJECTIVE
As a motivated professional, I am seeking a position with a successful company that will enable me to use my management skills, outstanding customer service skills and strong work ethic in a manner that will afford me the opportunity to continually move forward and be recognized for my efforts and exceptional achievements.
HIGHLIGHTS OF QUALIFICATIONS
Solid academic background in management theories and techniques
Disciplined, hardworking, results-driven leader that is accustomed to meeting deadlines and achieving goals
Excellent organization and time management skills, allowing for successful management of multiple tasks
Outstanding personality with excellent interpersonal skills
PROFESSIONAL EXPERIENCE
The Herald-Dispatch Huntington, WV
District Sales Manager October 2009 - Present
Effectively recruit, orientate, contract new personnel on delivery routes
Monitor daily service to customers and resolve customer service issues
Ensure all routes are delivered daily and efficiently deliver down routes
Develop new sales, and consistently meet or exceed district objectives
The Register-Herald Beckley, WV
Single Copy Sales Manager October 2005- October 2009
Successfully recruit, coach, motivate and contract delivery personnel
Supervise and increase daily single copy sales and returns
Ensure all routes are delivered properly and deliver down routes
Actively pursue sales promotions and develop new locations to grow circulation
Ensure on-time collection of all revenues and repair malfunctioning machines
Media-General Florence, SC Bristol, VA
Single Copy Sales Manager June 2001-October 05
Successfully recruit, orientate, motivate and contract independent delivery personnel
Supervise and increase daily single copy sales and while decreasing returns
Ensure all routes are delivered properly and deliver down routes
Actively pursue sales promotions and develop new locations to grow circulation
Ensure on-time collection of all revenues and repair malfunctioning machines
The Herald-Dispatch Huntington, WV
District Sales Manager March 2000 - May 2001 Assistant District Sales Manager Nov. 1999 - Feb. 2000
Effectively recruit, orientate, and contract new delivery personnel on routes
Monitor daily service to customers and resolve customer service issues
Ensure all routes are delivered daily and efficiently deliver down routes
Maintain district records and on-time revenue collection
K-Mart Huntington, WV Assistant Manager November 1998 - November 1999
Management Trainee April 1998 October 1998
Working manager, responsible for opening/closing store in addition to coordinating and overseeing nine departments and up to 25 employees
Address and resolve customer service issues
Implement, monitor, and adjust work methods and processes in order to maintain profitable and efficient operations
EDUCATION
MARSHALL UNIVERSITY Lewis College of Business Huntington, WV Bachelors of Administration in Management 1997
REFERENCES
Available upon request
Contact this candidate